Customer Service And Operations Analyst

RBS; Gurugram District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

RBS in India is seeking a Senior Customer Service & Operations Analyst in Gurugram to respond to customer queries within SLAs, gather information, and drive service improvements in a fast-paced environment.

The role emphasizes stakeholder management, data collection, and process reviews to identify automation opportunities that enhance the customer and business experience. Hours are 45 per week, with a posting closing date of 24/08/2026.

Qualifications

• Strong interpersonal skills to listen to customers and build relationships.
• Customer service abilities with industry knowledge and ability to work under deadlines.
• Experience in managing stakeholder relationships and working in a fast-paced environment.

Responsibilities

• Respond to customer queries promptly within SLAs.
• Authorise and investigate transactions to KPIs; collect and analyse required information.
• Review processes for automation or improvement to enhance customer and business experience.

Skills

Interpersonal skills

Customer service

Stakeholder mgmt

Organisational skills

Time management

Job description

Job Description:

Join us as a Customer Service & Operations Analyst

• We'll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs
• You'll be liaising with customers and businesses to accurately collect information in order to solve their queries
• You'll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis
• We're offering this role at senior analyst level

What you'll do

As a Customer Service & Operations Analyst, you'll be responding to queries from customers promptly and tactfully within our SLAs.

Your day-to-day will include:

• Authorising and investigating all transactions to our KPIs
• Collecting and analysing the required information from the customers and businesses
• Reviewing processes which could be automated or enhanced to improve the customer and business experience

The skills you'll need

We're looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them and maintain an understanding of their needs at all times. In order to excel in this role, you'll have strong customer service abilities along with customer and industry knowledge. You'll also work well in a fast-paced environment and have good organisational skills to deliver to deadlines.

You'll also demonstrate:

• An awareness of changes in trends, policies and regulations
• An understanding of our industry and its customers
• Experience of managing stakeholder relationships

Hours 45

Job Posting Closing Date: 24/08/2026

Requirements: