Customer Service New Associate

Accenture PLC; Mumbai; On-site; INR 300,000 - 450,000; Full time

Job summary

Accenture is seeking a Customer Service New Associate in Mumbai. The role involves handling customer service queries across voice and non-voice channels, and acting as a consultant to resolve employee queries within a helpdesk framework.

The candidate should have a Commerce graduation with strong oral and written communication skills and experience in managing various communication channels. Proficiency in Microsoft Office and a collaborative mindset are required for this position.

Qualifications

• Commerce Graduate with strong oral and written communication.
• Customer service experience with voice and non-voice processes.
• Stakeholder management and collaboration.
• Proficiency in Microsoft Office.

Responsibilities

• Handle customer service queries across voice, non-voice, and blended processes.
• Act as a consultant to resolve employee queries in the helpdesk.
• Manage EE tickets with focus on employee experience.
• Resolve simple and complex queries via calls, SNOW, TEAMS, etc.
• Maintain clear communication and documentation.

Skills

Customer Service

Communication

Collaboration

Stakeholder Management

MS Office

Education

Any Graduation

Tools

Microsoft Office

Job description

Skill required:

Customer Relationship Management (CRM) - Business Insights

Designation:

Customer Service New Associate

Qualifications:

Any Graduation

Years of Experience:

0 to 1 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• Customer Service: Customer Service experience in both voice and non-voice and blended process and where the agents should work as a consultant and resolve to employee queries

What are we looking for?

• Commerce Graduate with splendid oral and written communication.
• Customer service experience with both Voice and Non-voice and blended process
• Stakeholder Management
• Customer Relationship Management
• Collaboration
• Continuous Improvement
• Effective Written and Verbal Communication
• Flexibility
• Issue Management
• Microsoft Office

Roles and Responsibilities:

• 1. Customer service experience in both Voice and Non-voice and blended process
• 2. This is an employee helpdesk process where the agents should work as a consultant and resolve to employee queries
• 3. Managing EE tickets with clear customer focus & working towards better employee experience
• 4. Managing both simple & complex queries of employees and resolving them by responding through different available channels (Calls, SNOW, TEAMS, etc) in the process
• 5. Commerce Graduate with splendid oral and written communication Any Graduation

Important Notice

We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at [e-mail] immediately.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.