Customer Service Executive - YES Banking Process (Inbound Process)

Credicus Business Services; Mumbai; On-site; INR 201,000 - 223,000; Full time

Benefits offered by this job

Pickup and drop facility from Thane

Job summary

Credicus Business Services is recruiting for a Customer Service Executive to support the Yes Bank inbound process in Kasarwadawali, Thane. The role involves handling customer calls, providing information on banking products, and resolving queries with a focus on service quality.

The position suits freshers and experienced professionals; graduation is mandatory and English communication is essential. Rotational day shifts and weekly offs are part of the schedule, with transport facilities from

Qualifications

• Must be a graduate (mandatory).
• Excellent communication skills in English.
• Willing to work in rotational day shifts and rotational weekly offs.
• Freshers are welcome; experienced candidates will be preferred.

Responsibilities

• Handle inbound/outbound customer calls and resolve queries professionally.
• Provide accurate information regarding banking products and services.
• Maintain high service quality standards and ensure customer satisfaction.
• Follow standard operating procedures and compliance guidelines.

Skills

Customer service

English communication

Call handling

Education

Graduate

Job description

Job Role: Customer Service Executive - Yes Bank (Inbound Process)

Location: Kasarwadawali, Thane (w)
Shift: Day Rotational Shifts
Week Off: Rotational
Salary: 18,000 20,000 (In-hand) + Incentives
Transportation: Pick-up and drop facility available from Thane Station

Job Description:

We are hiring Customer Service Executives for a reputed banking process (Yes Bank). This is an excellent opportunity for both freshers and experienced professionals looking to build a career in banking customer support.

Key Responsibilities:

• Handle inbound/outbound customer calls and resolve queries professionally
• Provide accurate information regarding banking products and services
• Maintain high service quality standards and ensure customer satisfaction
• Follow standard operating procedures and compliance guidelines

Eligibility Criteria:

• Must be a graduate (mandatory)
• Excellent communication skills in English
• Willing to work in rotational day shifts and rotational weekly offs
• Freshers are welcome; experienced candidates will be preferred

Benefits:

• Competitive in-hand salary with attractive incentives