Customer Service Executive – Supply Chain / Order Management

TASC Outsourcing; India; On-site; INR 500,000 - 800,000; Full time

Job summary

TASC Outsourcing is seeking a Customer Service & Order Management professional based in India to manage end-to-end orders for international distributors and customers. You will interface with SAP, CRM, and export operations to ensure accurate order processing and timely delivery.

Responsibilities include validating pricing, lead times, coordinating with factories and logistics partners, and preparing export documents while maintaining accurate data in SAP and CRM systems.

Qualifications

• 3-5 years of experience in Customer Service, Order Management, Logistics, or Supply Chain.
• Experience in FMCG, food, confectionery, or export operations preferred.
• Experience supporting international distributors or multi-market operations advantageous.
• Working knowledge of SAP, SD/MM transactions.

Responsibilities

• Manage customer orders from receipt to final delivery.
• Process orders through SAP, CRM, EDI, or approved manual channels.
• Validate pricing, product availability, lead times, minimum-order requirements, and commercial terms.
• Create and maintain Sales Orders and Purchase Orders in SAP.
• Communicate order confirmations and committed delivery dates to customers.
• Act as the primary point of contact for assigned distributors and customers.
• Provide proactive updates on stock availability, shipment status, delays, and delivery timelines.
• Manage customer queries, complaints, claims, and service requests.
• Coordinate with factories, freight forwarders, warehouses, and logistics partners.
• Support shipment bookings, container planning, loading priorities, customs clearance, and delivery milestones.
• Prepare and review export documents including commercial invoices, packing lists, certificates of origin, health certificates, and shipping instructions.
• Maintain accurate customer, order, and shipment data in SAP and CRM systems.
• Prepare operational reports and monitor open orders, backlog, service performance, shipment status, and complaints.
• Support process improvement, automation, and standardisation initiatives.

Skills

Order management

Customer service

Supply chain

Logistics coordination

Export operations

SAP SD/MM

CRM

Microsoft Excel

Power BI

Tools

SAP SD/MM

CRM

EDI

Microsoft Excel

Power BI

Job description

• Manage customer orders from receipt and validation through shipment and final delivery.
• Process orders through SAP, CRM, EDI, or approved manual channels.
• Validate pricing, product availability, lead times, minimum-order requirements, and commercial terms.
• Create and maintain Sales Orders and Purchase Orders in SAP.
• Communicate order confirmations and committed delivery dates to customers.
• Act as the primary point of contact for assigned distributors and customers.
• Provide proactive updates on stock availability, shipment status, delays, and delivery timelines.
• Manage customer queries, complaints, claims, and service requests.
• Coordinate with factories, freight forwarders, warehouses, and logistics partners.
• Support shipment bookings, container planning, loading priorities, customs clearance, and delivery milestones.
• Prepare and review export documents including commercial invoices, packing lists, certificates of origin, health certificates, and shipping instructions.
• Maintain accurate customer, order, and shipment data in SAP and CRM systems.
• Prepare operational reports and monitor open orders, backlog, service performance, shipment status, and complaints.
• Support process improvement, automation, and standardisation initiatives. Customer_Service_Executive_MEA_… Customer_Service_Executive_MEA_…

Requirements

• 3-5 years of experience in Customer Service, Order Management, Logistics, or Supply Chain.
• Experience in FMCG, food, confectionery, or export operations is preferred.
• Experience supporting international distributors or multi-market operations is advantageous.
• Working knowledge of SAP, particularly SD/MM transactions.
• Strong Microsoft Excel skills; Power BI exposure is preferred.
• Experience with CRM platforms and order-management workflows.
• Good understanding of export documentation and international shipping processes.
• Strong understanding of supply chain and customer-service fundamentals.
• Excellent coordination, communication, and problem-solving skills. Customer_Service_Executive_MEA_…

LinkedIn Skills

Order Management, Customer Service, Supply Chain, Logistics Coordination, Export Operations, SAP SD, SAP MM, CRM, International Shipping, Export Documentation, Order Fulfilment, Shipment Coordination, Distributor Management, Customer Relationship Management, Sales Order Processing, Purchase Orders, Freight Forwarding, Customs Clearance, Inventory Coordination, Backlog Management, Microsoft Excel, Power BI, FMCG, Supply Chain Planning.