Customer Service Executive / Project Coordinator Jobs in Mumbai

Hiya Digital Private Limited; Mumbai; On-site; INR 420,000 - 720,000; Full time

Benefits offered by this job

Paid time off

Performance incentives

Employee recognition

Job summary

Hiya Digital Private Limited in Mumbai seeks a Customer Service Executive / Project Coordinator to act as a primary contact for clients, coordinate with internal teams, and ensure timely delivery of digital projects. The role blends client servicing and project coordination in a hybrid, office-based setting.

2+ years of experience, excellent communication, and strong organizational skills are preferred. You will interact with developers, designers, and marketing teams to manage multiple clients

Qualifications

• Bachelor's degree preferred.
• 2+ years of relevant experience in customer service, client servicing, project coordination, or similar roles.
• Excellent written and verbal communication skills.
• Strong client-handling and interpersonal skills.
• Ability to manage multiple clients, projects, and priorities simultaneously.

Responsibilities

• Act as the primary point of contact for assigned clients through phone, email, chat, and other channels.
• Respond to client queries professionally and within timelines.
• Coordinate website development, hosting, SEO, digital marketing, and domain projects with internal teams.
• Maintain regular communication with clients and internal teams throughout project lifecycles.
• Prepare basic project status and customer service reports.

Skills

Customer Service

Client Coordination

Project Coordination

CRM Management

Email Communication

Time Management

Education

Bachelor's degree in business administration, management, communication, marketing, or related field

Tools

CRM systems

Microsoft Office / Google Workspace

Job description

Customer Service Executive / Project Coordinator Jobs in Mumbai

Customer Service Executive / Project Coordinator Jobs in Mumbai at Hiya Digital

Hiya Digital Private Limited
Location: Chembur, Mumbai
Job Type: Full-time
Work Location: Work from Office
Experience: 2+ years
Department: Business Operations

Job Summary

Hiya Digital Private Limited is looking for an experienced and customer-focused customer serviceexecutive/project coordinator to join our team in Chembur, Mumbai.

This is a hybrid client-facing and coordination role. You will act as a key point of contact for clients, understand their requirements, handle service-related queries, coordinate with internal teams, and ensure that projects and service requests are completed accurately and on time.

The role involves working closely with web developers, designers, SEO specialists, digital marketing teams, hosting/support teams, and other internal stakeholders.

The ideal candidate should have excellent communication skills, strong follow-up and coordination abilities, good organizational skills, and the ability to manage multiple clients and tasks simultaneously.

Customer Service & Client Support

• Act as a primary point of contact for assigned clients through phone, email, chat, and other communication channels.
• Respond to client queries professionally, accurately, and within appropriate timelines.
• Understand client requirements and provide clear information regarding services and deliverables.
• Address customer complaints and service-related concerns in a professional manner.
• Follow up on unresolved issues and ensure proper closure.
• Maintain a professional and positive relationship with clients.
• Keep clients informed about the progress of their requests and projects.
• Collect client feedback and communicate recurring issues or improvement opportunities to management.

Client Relationship Management

• Understand client requirements, expectations, priorities, and deadlines.
• Maintain regular communication throughout the service or project lifecycle.
• Ensure that client expectations are clearly communicated to the relevant internal teams.
• Coordinate internally to resolve client issues and fulfill requirements.
• Support client retention by providing responsive and reliable service.
• Identify opportunities where additional company services may be relevant and communicate them to the appropriate team.

Project Coordination

• Coordinate website development, website maintenance, SEO, digital marketing, hosting, domain, email, and other digital service projects.
• Coordinate with developers, designers, SEO executives, content writers, digital marketers, and technical teams.
• Create and maintain task lists, project timelines, milestones, and deliverables.
• Follow up with internal team members to ensure tasks are completed on schedule.
• Monitor project progress and identify potential delays or dependencies.
• Escalate project risks, delays, and client concerns to the appropriate person.
• Provide regular project status updates to clients and internal management.
• Ensure that completed work matches the agreed client requirements.

Internal Team Coordination

• Act as a communication bridge between clients and internal teams.
• Assign or coordinate tasks based on client requirements and project priorities.
• Follow up on pending tasks and ensure accountability for deliverables.
• Maintain accurate records of client communication, requirements, tasks, and project status.
• Participate in internal discussions to resolve project or service issues.
• Help improve workflows, task tracking, and communication processes.

Documentation & Reporting

• Maintain accurate CRM/client records.
• Update project and task management systems regularly.
• Maintain client communication history and important project information.
• Prepare basic project status and customer service reports.
• Track pending, completed, delayed, and escalated tasks.
• Ensure important client instructions and approvals are properly documented.

Required Qualifications

• A bachelor’s degree in business administration, management, communication, marketing, or a related field is preferred.
• Minimum 2 years of relevant professional experience in customer service, client servicing, project coordination, account management, or a similar role.
• Excellent written and verbal communication skills.
• Strong client-handling and interpersonal skills.
• Good follow-up and coordination abilities.
• Ability to manage multiple clients, projects, and priorities simultaneously.
• Strong problem-solving and conflict-resolution skills.
• Good attention to detail and organizational ability.
• Comfortable working with deadlines and a fast-paced team environment.

Technical & Industry Knowledge

Candidates should be comfortable learning and discussing technology-related services.

Knowledge of any of the following will be an advantage:

• Web hosting
• Domain names and DNS
• WordPress
• SEO and digital marketing
• Website maintenance
• SSL certificates and website security
• SaaS or online business services
• CRM systems
• Google Workspace
• Microsoft Office

You do not need to be a developer or technical specialist, but you should be comfortable understanding client requirements and coordinating with technical teams.

Preferred Skills

• Customer Service
• Client Relationship Management
• Project Coordination
• Project Management
• CRM Management
• Client Communication
• Email Communication
• Task Management
• Team Coordination
• Follow-up
• Time Management
• Microsoft Office / Google Workspace

What We Are Looking For

We are looking for someone who is:

• Customer-focused and professional.
• Highly organized and dependable.
• Strong at follow-ups and getting things completed.
• Comfortable communicating with clients and internal teams.
• Able to prioritize multiple tasks without losing attention to detail.
• Proactive in identifying problems before they become major issues.
• Comfortable working with technical and digital-service teams.
• Solution-oriented rather than simply passing problems to others.
• Willing to learn about web hosting, domains, websites, SEO, digital marketing, and related services.
• Interested in developing a long-term career in client servicing, project coordination, or business operations.

Key Performance Areas

Performance in this role will be measured through areas such as:

• Client response and follow-up quality
• Timely resolution and closure of client requests
• Project/task completion and coordination
• Accuracy of client requirements and documentation
• Internal team coordination
• Client satisfaction and relationship management
• Reduction of delays and communication gaps
• Quality and accuracy of CRM/project updates

About Hiya Digital

Hiya Digital Private Limited is a web solutions and digital services company providing domain registration, web hosting, business email hosting, website development, digital marketing, and web security solutions.

The role provides exposure to multiple areas of the digital technology industry and involves working directly with clients as well as cross-functional internal teams.

Hiya Digital’s careers environment emphasizes collaboration, professional development, performance recognition, and opportunities to work with a diverse team. Employee benefits listed by the company include paid leave and holidays, performance incentives, Employee of the Month recognition, cultural programs, festive celebrations, and other perks.

Why Join Hiya Digital?

• Work with a growing web solutions and digital services company.
• Gain hands-on experience in client servicing and project coordination.
• Work across website development, hosting, domains, email, SEO, and digital marketing projects.
• Collaborate with technical, creative, and marketing professionals.
• Develop client management, project coordination, and business operations skills.
• Opportunities for professional growth and increased responsibility.