Customer Service Executive - Personal Loans

Tata Capital Finance Ltd; Mysuru; On-site; INR 240,000 - 360,000; Full time

Job summary

Tata Capital Finance Ltd in Mysuru (Mysore) invites applications for a Customer Service Executive focusing on Personal Loans in Emerging Markets. The role involves assisting customers, processing documents, and ensuring smooth disbursement under supervision.

You will identify potential customers, support cross-selling of multiple products, and help maintain vendor relationships while complying with RBI regulations and internal SOPs.

Responsibilities

• With guidance from Supervisor/Manager, identify customers for potential business
• Collect documents from customers and validate as per organization norms
• Log the case in the system as per SOP and follow the process for disbursement
• Fulfil the sanction ratio as per organization requirement
• Meet customer requirements and cross-sell multiple products under guidance
• Assist in empanelment of new vendors and develop relationships with them
• Ensure compliance to all Audit/RBI regulations

Job description

Customer Service Executive - Personal Loans - Emerging Markets - Direct - Mysore - Sandesh Arcade - CSE

Perform the following under the guidance/direction of Supervisor/Manager

• With help of Supervisor/ Manager, Identify the customers for protentional Business
• Collect the documents from Customers and validate as per the organization norms
• Logging the case in the system as per SOP and follow the process for disbursement.
• Fulfil - the Sanction ratio as per organisation requirement
• Meeting the Customer requirements & cross- sell multiple products, under the guidance of Supervisor/ Manager.
• With help of Manager / Supervisor, empanelment of new vendor and develop relationships with them
• With help of Manager / Supervisor, ensure compliance to all Audit / RBI regulations.