Customer Service Executive - Guwahati

SummitNext Technologies Sdn Bhd; Kamrup Metropolitan; On-site; INR 330,000 - 350,000; Full time

Benefits offered by this job

Performance-based incentives

Job summary

SummitNext Technologies Sdn Bhd is seeking a customer support specialist to assist customers by voice, email and live chat, delivering a seamless experience. You will handle order status, deliveries, returns and product inquiries while aligning with company policies and service levels.

The role requires at least 1 year in BPO or customer service, strong English, and the ability to multitask in a fast-paced environment. Training and onboarding are provided, with opportunities for growth.

Qualifications

• 1 year of BPO/customer service experience.
• Experience in e-commerce is a plus.
• 12th Pass or above.
• Excellent English with clear accent.
• Strong communication and interpersonal skills.
• Comfortable in a fast-paced environment.
• Basic computer proficiency.

Responsibilities

• Handle customer inquiries via voice, email and live chat professionally and timely.
• Assist customers with order status, deliveries, returns, refunds, product information, and account queries.
• Resolve customer concerns by identifying solutions per company policies.
• Document customer interactions in CRM accurately.
• Meet quality, productivity, and customer satisfaction targets.
• Escalate complex issues to appropriate internal teams.
• Deliver a positive and empathetic customer experience in every interaction.

Skills

Customer service

English communication

Multitasking

Problem solving

Team player

Education

12th Pass

Tools

CRM platforms

Email & chat tools

Job description

About the Role

Are you passionate about delivering exceptional customer service and communicating confidently in English? Join our growing team supporting a leading global e-commerce brand, where you'll interact with customers through voice calls, email, and live chat while providing outstanding service and creating a seamless customer experience.

Key Responsibilities

• Handle customer inquiries via voice calls, email, and live chat in a professional and timely manner.
• Assist customers with order status, delivery updates, returns, refunds, product information, and account‑related inquiries.
• Resolve customer concerns by identifying the appropriate solution while following company policies and procedures.
• Accurately document customer interactions in the CRM and support systems.
• Achieve quality, productivity, customer satisfaction, and service level targets.
• Escalate complex or unresolved issues to the appropriate internal teams.
• Deliver a positive, empathetic, and professional customer experience in every interaction.

Qualifications & Skills

• Minimum 1 year of experience in a BPO customer support or customer service role.
• Experience in the e‑commerce industry is an added advantage.
• Minimum qualification: 12th Pass (Higher Secondary) or above.
• Excellent command of spoken and written English with a clear, neutral, and internationally understandable accent.
• Strong verbal communication skills with the ability to engage confidently with customers from diverse backgrounds.
• Excellent problem‑solving and interpersonal skills.
• Comfortable working in a fast‑paced environment and handling multiple customer interactions.
• Basic computer proficiency and familiarity with CRM or customer support platforms is an advantage.

What You’ll Gain

• Opportunity to work with a leading global e‑commerce client.
• Comprehensive onboarding and professional training.
• Career growth and development opportunities within a fast‑growing organization.
• Supportive, collaborative, and inclusive work environment.
• Performance‑based incentives in addition to the annual CTC.

Why Join SummitNext?

At SummitNext, we believe in developing talent and providing opportunities to grow. You'll be part of a dynamic team that values collaboration, continuous learning, and delivering exceptional customer experiences.

Employment Type: Full‑Time (Work From Office)

Working Hours: 9‑hour rotational shifts, 5 days a week (aligned with Malaysia Time)

Salary: INR 3.3 – 3.5 Lakhs per annum (CTC, including benefits)