Customer Service Executive - Car Finance

Tata Capital Finance Ltd; Khordha; On-site; INR 350,000 - 550,000; Full time

Job summary

Tata Capital Finance Ltd in Bhubaneshwar is seeking a Customer Service Executive for Car Finance (New Car, PV). You will operate under supervision to identify potential customers, collect documents, log cases, and support disbursement processes.

The role includes meeting customer requirements, cross-selling multiple products under guidance, and onboarding new vendors while ensuring compliance with audit and RBI regulations.

Responsibilities

• With help of Supervisor/ Manager, Identify the customers for protentional Business
• Collect the documents from Customers and validate as per the organization norms
• Logging the case in the system as per SOP and follow the process for disbursement.
• Fulfil - the Sanction ratio as per organisation requirement
• Meeting the Customer requirements & cross- sell multiple products, under the guidance of Supervisor/ Manager.
• With help of Manager / Supervisor, empanelment of new vendor and develop relationships with them
• With help of Manager / Supervisor, ensure compliance to all Audit / RBI regulations.

Job description

Customer Service Executive - Car Finance - New Car - PV - Bhubaneshwar - Kesari Commercial Complex - CSE

Perform the following under the guidance/direction of Supervisor/Manager

• With help of Supervisor/ Manager, Identify the customers for protentional Business
• Collect the documents from Customers and validate as per the organization norms
• Logging the case in the system as per SOP and follow the process for disbursement.
• Fulfil - the Sanction ratio as per organisation requirement
• Meeting the Customer requirements & cross- sell multiple products, under the guidance of Supervisor/ Manager.
• With help of Manager / Supervisor, empanelment of new vendor and develop relationships with them
• With help of Manager / Supervisor, ensure compliance to all Audit / RBI regulations.

long description