Customer Service Executive - Growth

Tata Capital; Jalore; On-site; INR 180,000 - 240,000; Full time

Job summary

Tata Capital in India seeks a candidate to work under guidance of supervisor/manager to identify customers for potential business and collect documents in line with company norms. You will log cases in the system and support disbursement processes.

The role involves achieving sanctioned ratios, cross-selling multiple products, and helping empanel new vendors while ensuring compliance with audit and RBI regulations.

Responsibilities

• Identify customers for potential business.
• Collect and validate documents per organization norms.
• Log cases in the system per SOP and follow disbursement process.
• Fulfil sanction ratio as per organisation requirement.
• Cross-sell multiple products under supervision.
• Empanel new vendors and develop relationships under supervision.
• Ensure compliance with Audit/RBI regulations under supervision.

Education

Undergraduate/Graduate in any discipline

Job description

Perform the following under the guidance/direction of Supervisor/Manager

• With help of Supervisor/ Manager, Identify the customers for protentional Business
• Collect the documents from Customers and validate as per the organization norms
• Logging the case in the system as per SOP and follow the process for disbursement.
• Fulfil - the Sanction ratio as per organisation requirement
• Meeting the Customer requirements cross- sell multiple products, under the guidance of Supervisor/ Manager.
• With help of Manager / Supervisor, empanelment of new vendor and develop relationships with them
• With help of Manager / Supervisor, ensure compliance to all Audit / RBI regulations.

Under Graduate/ Graduate in any discipline