Customer Service Executive - Car Finance

Tata Capital; Ahmedabad District; On-site; INR 240,000 - 360,000; Full time

Job summary

Tata Capital in India is seeking a candidate to assist the disbursement team, supporting loan processing with a focus on minimizing delinquency. You will identify potential customers, collect and validate documents, and log cases per SOP to ensure timely disbursement.

The role also involves cross-selling multiple products under supervision, empanelment of new vendors, and maintaining compliance with Audit and RBI regulations.

Qualifications

• Assist in loan disbursement with supervision and keep delinquency low.
• Identify potential customers and collect/validate documents per norms.
• Log cases in the system and follow SOP for disbursement.
• Cross-sell multiple products under guidance.
• Empanel new vendors and develop relationships with them.
• Ensure compliance to Audit and RBI regulations.

Responsibilities

• Support supervisor in the loan disbursement process.
• Identify potential customers for business growth.
• Collect and validate customer documents as per policy.
• Log cases per SOP and follow through disbursement steps.
• Assist in cross-selling and vendor empanelment activities.
• Maintain RBI/compliance standards in daily operations.

Skills

Loan disbursement

Customer onboarding

Documentation collection

Cross-sell products

Vendor empanelment

Audit compliance

Education

Undergraduate/Graduate

Job description

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Qualification.txt

Responsibilities.txt

To help the Supervisor / Manager for the disbursement of Loans with minimum delinquency. Under Graduate/ Graduate in any discipline Perform the following under the guidance/direction of Supervisor/Manager With help of Supervisor/ Manager, Identify the customers for protentional Business Collect the documents from Customers and validate as per the organization norms Logging the case in the system as per SOP and follow the process for disbursement. Fulfil - the Sanction ratio as per organisation requirement Meeting the Customer requirements & cross- sell multiple products, under the guidance of Supervisor/ Manager. With help of Manager / Supervisor, empanelment of new vendor and develop relationships with them With help of Manager / Supervisor, ensure compliance to all Audit / RBI regulations.

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