Customer Service Executive

Credicus Business Services Pvt Ltd; Thane, Navi Mumbai, Mumbai; On-site; INR 270,000 - 450,000; Full time

Job summary

Kotak Mahindra Bank is seeking a Customer Service Executive CCU RL (Email & Voice Support) to handle queries via email and phone, resolve banking issues, and provide product information. The role is suited for graduates with excellent English communication and readiness to work in a banking environment.

The position offers a direct payroll with salary up to 4.50 LPA, based on interview performance, and requires flexibility in shifts.

Qualifications

• Graduate mandatory (any stream).
• Excellent English (verbal & written).
• Age: 20-30 years.

Responsibilities

• Handle customer queries through email and voice support.
• Resolve banking-related customer issues.
• Provide information about banking products and services.
• Maintain customer satisfaction and service quality.

Skills

Customer service

English communication

Education

Graduate

Job description

Hiring Kotak Mahindra Bank

Position: Customer Service Executive CCU RL (Email & Voice Support)
Company: Kotak Mahindra Bank
Payroll: Direct Bank Payroll
CTC: Up to 4.50 LPA (Based on Interview Performance)

Eligibility Criteria

• Qualification: Graduate Mandatory (Any Stream)
• Experience: Experienced Candidates Preferred (Minimum experience not specified)
• Age: 2030 Years
• Gender: Male / Female
• Communication: Excellent English (Verbal & Written)

Job Responsibilities

• Handle customer queries through email and voice support.
• Resolve banking-related customer issues.
• Provide information about banking products and services.
• Maintain customer satisfaction and service quality.

Working Schedule

• Shift: Rotational Day Shift (7 AM – 8 PM)
• Working Hours: 9 Hours Including Breaks
• Weekly Off: 8 Rotational Offs Per Month
• Must be flexible to work on weekends and public holidays.

Direct Kotak Bank Payroll
Salary Based on Interview Performance