Kotak Mahindra Bank - Sales & Service

Credicus Business Services; Navi Mumbai; On-site; INR 387,000 - 473,000; Full time

Job summary

Kotak Mahindra Bank in Navi Mumbai is hiring an Inbound Credit Card Officer – Sales & Service to handle customer calls, upsell banking products, and provide banking assistance. Rotational shifts; 24/7 availability for female candidates as specified.

Freshers are not eligible, graduates with relevant experience preferred. Excellent English communication is required, and applicants should have no more than a 6-month employment gap.

Qualifications

• Graduates aged 18–30 years.
• Relevant banking, sales, BPO, or customer service experience required.
• Freshers not eligible.
• Excellent English communication skills.
• No employment gap exceeding 6 months.

Responsibilities

• Handle inbound customer calls related to credit cards and Kotak 811.
• Resolve customer queries and provide banking assistance.
• Explain credit card features, benefits, and services.
• Upselling credit cards and other banking products.
• Identify customer needs and achieve sales targets.
• Maintain customer records and ensure customer satisfaction.

Skills

English proficiency

Customer service

Sales aptitude

Education

Graduate

Job description

Kotak Mahindra Bank Hiring Alert

Role: Inbound Credit Card Officer – Sales & Service

Process: Kotak 811

Payroll: Direct Bank Payroll

CTC: Up to 4.3 LPA + Incentives

Eligibility

• Graduates aged 18–30 years
• Relevant banking, sales, BPO, or customer service experience required
• Freshers not eligible
• Excellent English communication skills
• No employment gap exceeding 6 months

Job Responsibilities

• Handle inbound customer calls related to credit cards and Kotak 811.
• Resolve customer queries and provide banking assistance.
• Explain credit card features, benefits, and services.
• Upselling credit cards and other banking products.
• Identify customer needs and achieve sales targets.
• Maintain customer records and ensure customer satisfaction.

Shift

Rotational shifts (24/7); female candidates: 7 AM–8 PM

Week-offs

8 rotational days per month