Customer Service Executive

Imperative Business Ventures; Pune District; On-site; INR 300,000 - 420,000; Full time

Job summary

Imperative Business Ventures invites applications for a Process - Blended role focused on Email Process experience in Customer Service. Candidates should have at least 1 year in customer service or above, with a minimum 6 months BFSI/NBFC experience.

The role emphasizes flawless verbal and written communication, expert email drafting, EMI/interest calculations, and handling NBFC/RBI escalations. Strong knowledge of financial norms and grievance handling will be valued.

Qualifications

• Flawless, highly fluent verbal and written communication.
• Expert-level professional email drafting skills.
• Experience in handling BFSI/NBFC operations preferred.

Responsibilities

• Handle EMI calculations and financial norms for NBFC/RBI-related escalations.
• Manage customer service tasks with focus on BFSI/NBFC processes.

Skills

Email drafting

Verbal communication

Written communication

Customer service

BFSI/NBFC experience

EMI calculations

Grievance handling

Job description

Job Summary

Process - Blended - Email Process Experience - Overall 1 year in Customer Service or above - Minimum 6 months BFSI/NBFC experience mandatory

Advanced Skill Sets Required

• Flawless, highly fluent verbal and written communication
• Expert-level professional email drafting skills

Technical Evaluation

• Strict multi-level screening
• Live email drafting test
• Customer dispute mock calls

Industry Background Preferred

• Financial norms
• EMI/interest calculations
• NBFC/RBI escalations

Responsibilities

• Handling Financial Norms EMI/Interest Calculations NBFC/RBI escalations handling

Skills

• email drafting
• verbal communication
• written communication
• customer service
• BFSI/NBFC experience
• EMI calculations
• grievance handling