Customer Service Executive

Wipro; Pune City; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Night shift

5 days working (rotational week off)

One way cab

Job summary

An established industry player in IT services is seeking a dedicated customer service executive to join their dynamic team. In this role, you'll be the first point of contact for customers, addressing their queries through various channels including phone calls, emails, and chats. Your effective communication skills will ensure that customers receive accurate information about products and services, while your ability to multitask will help maintain high-quality service standards. If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• Minimum 2 years of experience in handling customer queries.
• Strong communication skills for effective customer interaction.

Responsibilities

• Handle customer queries via phone, email, and chat professionally.
• Provide accurate product/service information to customers.

Skills

Customer Service

Effective Communication

Problem Solving

Job description

Direct message the job poster from Wipro

Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
• Provide accurate information on products/services to customers through effective communication skills.
• Utilize blended process knowledge to handle multiple tasks simultaneously while maintaining high-quality service standards.

Preferred Candidate Profile

• Minimum 2 years of experience in handling customer queries.

Perks and Benefits

• Night shift
• 5 days working (rotational week off)
• One way cab

Seniority Level

• Executive

Employment Type

• Full-time

Job Function

• Customer Service
• Other
• Consulting

Industries

• IT Services and IT Consulting
• Telephone Call Centers
• Consumer Services