Customer Service Executive

Lincoln Electric; Chennai; On-site; INR 450,000 - 650,000; Full time

Job summary

Lincoln Electric in Chennai is seeking a skilled professional for Customer Relationship and Order Management within its manufacturing operations. The role involves acting as the primary contact for key account customers, handling inquiries, and ensuring smooth order processing and delivery coordination.

The ideal candidate has a bachelor's degree in a related field and 3–4 years of experience in customer service and order management, with proficiency in SAP SD and MS Office.

Qualifications

• Bachelor's degree or higher in a relevant field such as Supply Chain, Logistics or Business Administration.
• 3-4 years of experience in customer service and order management in manufacturing or industrial sectors.
• Proficiency in MS Office and SAP SD module.
• Ability to handle high-pressure situations and escalations.
• Multilingual: English, Hindi, and other regional languages.

Responsibilities

• Act as the main point of contact for Key Account customers and respond to inquiries.
• Enter and monitor customer orders in SAP and coordinate with Warehouse, Production, Logistics, Finance and Sales for timely dispatch and invoicing.

Skills

Customer service

Order management

Communication

Multilingual

Education

Bachelor's degree in Supply Chain or related

Tools

SAP SD

MS Office

Job description

Lincoln Electric is a high-performance industrial machinery and technology leader who helps customers manufacture and maintain vital equipment and infrastructure. Lincoln Electric’s innovative solutions enable higher quality and productivity across a variety of processes including welding, cutting, brazing, machining, process automation, and field repair. The Company leverages proprietary technologies and expertise in materials science, power electronics, automation, and intelligent software to help customers build better and achieve resilience in their operations. Headquartered in Cleveland, Ohio, Lincoln Electric is the essential ‘Linc’ that keeps the economy running. The Company operates 71 manufacturing and automation facilities across 20 countries and serves customers in over 160 countries. For more information about Lincoln Electric and its products and services, visit the Company’s website at https://www.lincolnelectric.com .

Location: Chennai
Req ID:30398

Job Responsibilities

1.Customer Relationship

• Act as the main point of contact for Key Account customers.
• Respond promptly to inquiries on order status, delivery schedules, and product availability.
• Collect part of regional orders in India from the Key account customers and Obtain delivery schedules against open Pos.
• Provide after-sales support, handle returns, and resolve issues quickly to maintain customer satisfaction.
• Escalate critical customer concerns and drive resolution.
• Build strong relationships and ensure positive customer experience.

Long Description

2. Order Management

• Accurately enter customer orders into SAP and monitor timely delivery.
• Coordinate with internal teams (Warehouse, production, Logistics, Finance, Sales) for smooth dispatch and invoice.
• Track delivery schedules and follow up on urgent requirements.
• Prepare weekly reports on order status and delivery performance.

Job Requirements

• Graduate in any discipline, with preference given to candidates holding qualifications in Supply Chain Management, Logistics, or Business Administration
• 3 - 4 years of experience in customer service and order management in manufacturing or industrial sector.
• Proficiency in MS Office and ERP systems like SAP – SD Module.
• Ability to handle high-pressure situations and escalations.
• Multilingual proficiency: Fluency in English, Hindi, and other regional language.
• Strong communication and interpersonal skills.

Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.

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