Customer Service Executive

Yogabars; Bengaluru; On-site; INR 250,000 - 350,000; Full time

Job summary

Yogabars in Bengaluru is seeking a customer service executive to maintain a positive and empathetic attitude toward customers and resolve inquiries across multiple channels. The role requires knowledge of products and strong record-keeping to ensure satisfaction.

Candidates should have at least 1 year in customer service and be a graduate from any discipline. This is a full-time on-site position in Bengaluru with potential growth within a fast-paced health-food brand.

Qualifications

• Experience in a Customer Service role (Minimum 1 year).
• Graduated in any department.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Collaboration and coordination with other teams and coordinating with them to resolve customer issues.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Skills

Customer service

Communication

Problem solving

Empathy

Education

Graduated in any department

Job description

Who We Are

We are aBangalore-based health-food brand. We are one of the most recognized health-food brands in the country. We are purpose-driven and on a mission to make the country eat healthier.

We believe in honest food labels and balanced nutrition. We take the harder route and make our products tasty without loading them up with junk ingredients. We do it because we all truly believe in our mission.

The company is founded by sisters Anindita and Suhasini Sampath (LBS, Wharton, IIM-C, and BITS Pilani). Yogabars has been nominated as one of the top women-led Indian startups by various publications.

We are venture-capital funded and our institutional investors include SAIF Partners and Fireside Ventures. We also have several distinguished industry leaders as investors and active members of our board.

ITC has recently announced a strategic acquisition of the company. It will initially acquire a 47.5% stake in Sproutlife Foods(parent company of yoga bar), and complete the acquisition in tranches, by March 31, 2025.

What we offer

We have an aggressive, fast-paced, andmission-oriented culture. We promise significant autonomy and room for experimentation.

Our culture is centered on respect, innovation, and growth.

We offer everyone the same (if not better) perks. Some have claimed that they are likelier to eat healthier and live longer because of their association with us.

We advise that you judge the authenticity of such claims with a pinch of low-sodium Himalayan Pink Salt.

Also, lots of free yummy food. That your doctor, nutritionist, and mum would approve of.

Job Description:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Collaboration and coordination with other teams and coordinating with them to resolve customer issues.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Qualification:

• Graduated in any department.
• Experience in Customer Service role (Minimum 1 year)