Customer Service Executive

Kennametal India Ltd; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Kennametal Inc. invites applications for an Executive- Customer Service role in Bengaluru, India. The candidate will manage customer enquiries for spares, prepare commercial offers, negotiate terms, and coordinate with Supply Chain and Logistics to ensure timely dispatch and payment collection.

The position requires coordinating with Design for part numbers, creating SAP records, and maintaining ISO documentation while supporting the Sales team in order booking and after-sales activities.

Qualifications

• Receive customers’ enquiry for spares.
• Respond within stipulated TAKT time for enquiries / emails received and offer submission.
• Study of enquiry and preparation of commercial offer based on guidelines by taking prices from Supply Chain Management team/ SAP.
• Submission of commercial offer to customers.
• Negotiate with customers on pricing and offer terms.
• Follow up with customer for PO release.
• Send order acknowledgement / acceptance of PO to customers.
• Preparation of Order Hand Over documents & order booking through Sales team.
• Coordinate with customers for advance payment for order processing.
• Preparation and sending Proforma Invoice to customers for advance payment release.
• Spare project number creation in SAP for order processing.
• Attaching part details of spares in Designs PDM.
• Coordination with Design for new part number creation & support required if any.
• Budget entry in SAP.
• Release of Factory Order to SCM for spares procurement activities.
• Follow up with SCM for items (manufactured & bought out).
• Drawing of spares from stores & labelling as per PO.
• Coordination with logistics team for packing of spares.
• Coordinate with customer for dispatch activities and collection of pending payments before dispatch.
• Filing of invoices and maintaining ISO records of spare projects, product vertical wise.
• Create ASN on customers’ portal/ ARIBA for spares consignment dispatched.
• Intimate customers on spares dispatch.

Responsibilities

• Receive customers’ enquiry for spares.
• Respond within stipulated TAKT time for enquiries / emails received and offer submission.
• Study of enquiry and preparation of commercial offer based on guidelines by taking prices from Supply Chain Management team/ SAP.
• Submission of commercial offer to customers.
• Negotiate with customers on pricing and offer terms.
• Follow up with customer for PO release.
• Send order acknowledgement / acceptance of PO to customers.
• Preparation of Order Hand Over documents & order booking through Sales team.
• Coordinate with customers for advance payment for order processing.
• Preparation and sending Proforma Invoice to customers for advance payment release.
• Spare project number creation in SAP for order processing.
• Attaching part details of spares in Designs PDM.
• Coordination with Design for new part number creation & support required if any.
• Budget entry in SAP.
• Release of Factory Order to SCM for spares procurement activities.
• Follow up with SCM for items (manufactured & bought out).
• Drawing of spares from stores & labelling as per PO.
• Coordination with logistics team for packing of spares.
• Coordinate with customer for dispatch activities and collection of pending payments before dispatch.
• Filing of invoices and maintaining ISO records of spare projects, product vertical wise.
• Create ASN on customers’ portal/ ARIBA for spares consignment dispatched.
• Intimate customers on spares dispatch.

Job description

Executive- Customer Service About Kennametal With over 80 years as an industrial technology leader, Kennametal Inc. delivers productivity to customers through materials science, tooling and wear‑resistant solutions. Customers across aerospace and defense, earthworks, energy, general engineering and transportation turn to Kennametal to help them manufacture with precision and efficiency. Every day approximately 8,700 employees are helping customers in nearly 100 countries stay competitive. Kennametal generated $2.1 billion in revenues in fiscal 2023. Learn more at www.kennametal.com . Follow @Kennametal: Twitter, Instagram, Facebook, LinkedIn and YouTube.

Key job responsibilities:

• Receive customers’ enquiry for spares.
• Respond within stipulated TAKT time for enquiries / emails received and offer submission.
• Study of enquiry and preparation of commercial offer based on guidelines by taking prices from Supply Chain Management team/ SAP.
• Submission of commercial offer to customers.
• Negotiate with customers on pricing and offer terms.
• Follow up with customer for PO release.
• Send order acknowledgement / acceptance of PO to customers.
• Preparation of Order Hand Over documents & order booking through Sales team.
• Coordinate with customers for advance payment for order processing.
• Preparation and sending Proforma Invoice to customers for advance payment release.
• Spare project number creation in SAP for order processing.
• Attaching part details of spares in Designs PDM.
• Coordination with Design for new part number creation & support required if any.
• Budget entry in SAP.
• Release of Factory Order to SCM for spares procurement activities.
• Follow up with SCM for items (manufactured & bought out).
• Drawing of spares from stores & labelling as per PO.
• Coordination with logistics team for packing of spares.
• Coordinate with customer for dispatch activities and collection of pending payments before dispatch.
• Filing of invoices and maintaining ISO records of spare projects, product vertical wise.
• Create ASN on customers’ portal/ ARIBA for spares consignment dispatched.
• Intimate customers on spares dispatch.

Preferred additional skills:

• Coordination with logistics team for delivery of urgent/ critical consignments.
• Organize for fumigation certificate for export consignments wooden boxes & coordinate with logistics team for packing. Booking of consignment online for export cases & coordinate with agent for pick up.

Equal Opportunity Employer Experience Level Executive Level