Customer Service Engineer

SSIIDDHEY INSTRUMENTATION PVT LTD; Pune District; On-site; INR 300,000 - 420,000; Full time

Job summary

SSIIDDHEY INSTRUMENTATION PVT LTD is seeking a Customer Service Engineer to install, commission, and maintain instrumentation at customer sites. You will calibrate, validate, and service analytical and control instruments, diagnosing issues and coordinating field visits to minimize downtime.

You will document activities and train customers on usage and safety, while collaborating with engineering and sales teams.

Qualifications

• Diploma or degree in Instrumentation, Electronics, Electrical Engineering, or related technical field.
• Ability to read and interpret technical drawings, manuals, and safety guidelines related to industrial instruments.
• Strong communication and documentation skills; ability to explain technical concepts clearly to diverse stakeholders.

Responsibilities

• Install, commission, and maintain analytical and control instruments at customer locations.
• Perform routine calibration, validation, and preventive maintenance.
• Diagnose and troubleshoot technical issues and coordinate field service visits.
• Ensure prompt resolution to minimize customer downtime.
• Document service activities, reports, and feedback; communicate with customers on usage and safety.
• Collaborate with internal engineering and sales teams to improve service quality and support upgrades.

Skills

Customer support

Field service

Troubleshooting

Technical documentation

Communication

Education

Diploma or degree in Instrumentation/Electronics/Electrical Engineering

Job description

Company Description

Ssiiddhey Instrumentation Pvt Ltd is a leading manufacturer and supplier of analytical and control instruments for industrial and research applications across India. The company specializes in precision solutions for density level and measurement, serving sectors such as cement, steel, power, pharma, chemicals, R&D, and manufacturing. Its product portfolio includes Online Coal Analyzer Systems and Nucleonic Gauges, along with services for the supply, handling, and disposal of radioactive isotopes, XRF tubes, and components. Clients rely on Ssiiddhey for tailor-made instrumentation, timely support, calibration and validation services, and industry-compliant designs that support safety, compliance, and process efficiency. Headquartered in Pune and serving PAN India, Ssiiddhey focuses on building trust through accuracy and technology-driven innovation.

Role Description

The Customer Service Engineer is a full-time, on-site role based in Mulshi, responsible for providing technical and customer-facing support for Ssiiddhey’s instrumentation solutions. Day-to-day activities include installing, commissioning, and maintaining analytical and control instruments at customer locations, as well as performing routine calibration, validation, and preventive maintenance. The role involves diagnosing and troubleshooting technical issues, coordinating field service visits, and ensuring prompt resolution to minimize customer downtime. The Customer Service Engineer will interact closely with customers to understand their application needs, provide training on equipment usage and safety, and document service activities, reports, and feedback. Collaboration with internal engineering and sales teams to improve service quality, support upgrades, and contribute to continuous improvement of customer experience is an integral part of this role.

Qualifications

• Candidates should possess skills in Customer Support and Customer Satisfaction, with a focus on building long-term, trust-based relationships.
• Candidates should possess skills in Field Service and Technical Support, including on-site installation, commissioning, and maintenance of industrial instrumentation.
• Candidates should possess strong Troubleshooting skills for diagnosing mechanical, electrical, and software-related issues in analytical and control systems.
• Relevant educational background such as a diploma or degree in Instrumentation, Electronics, Electrical Engineering, or a related technical field.
• Ability to read and interpret technical drawings, manuals, and safety guidelines related to industrial and nucleonic instruments.
• Strong communication and documentation skills, with the ability to explain technical concepts clearly to diverse stakeholders.
• Willingness to travel to customer sites, work in industrial environments, and adhere to safety and compliance standards.
• Prior experience in industrial instrumentation, process control, or radiation-based measurement systems is an advantage.