Customer Service/Customer Support - Internship (WFH)

Dhawale Learning Ventures Pvt Ltd; Mumbai; Remote; INR 112,000 - 234,000; Part time

Benefits offered by this job

Certificate

Letter of recommendation

Flexible work hours

5 days a week

Job offer

Job summary

Dhawale Learning Ventures Pvt Ltd is offering a work-from-home internship to support learner queries and data maintenance. You will communicate via calls, WhatsApp, email, and live chat, while updating CRM and Google Sheets and following SOPs.

Freshers are welcome, with flexible hours and a potential job offer on successful completion. The role emphasizes customer support, English/Hindi communication, and a positive learner experience across touchpoints, with a fixed monthly stipend and career

Qualifications

• Proficient in MS Office and typing for data handling.
• Basic English understanding for email handling.
• Strong communication and customer-support skills.
• Familiarity with CRM tools and Google Sheets.
• Good listening and problem-solving abilities.

Responsibilities

• Handle learner queries via Call, WhatsApp, Email, and live chat.
• Provide accurate and timely responses to students.
• Maintain and update data in Google Sheets/CRM.
• Escalate complex issues to the concerned team.
• Maintain proper communication records.
• Ensure positive learner experience at every touchpoint.
• Follow internal SOPs and response guidelines.

Skills

MS Office

Typing

CRM Tools

English Proficiency

Hindi Proficiency

Effective Communication

Customer Support

Google Sheets

Job description

About the internship:

Selected intern's day-to-day responsibilities include:

1. Handle learner queries via Call, WhatsApp, Email, and live chat
2. Provide accurate and timely responses to students
3. Maintain and update data in Google Sheets/CRM
4. Escalate complex issues to the concerned team
5. Maintain proper communication records
6. Ensure positive learner experience at every touchpoint
7. Follow internal SOPs and response guidelines

Who can apply:

Only those candidates can apply who:

• are available for the work from home job/internship
• can start the work from home job/internship between 30th Oct'26 and 4th Dec'26
• are available for duration of 6 months
• have relevant skills and interests
• * Women wanting to start/restart their career can also apply.

* Freshers looking for jobs may also apply

Stipend:

INR₹ 10,000 - 21,000 /month

Deadline:

2026-11-29 23:59:59

Other perks:

• Certificate
• Letter of recommendation
• Flexible work hours
• 5 days a week
• Job offer

Skills required:

• MS-Office
• Typing
• Client Relationship Management (CRM)
• English Proficiency (Spoken)
• English Proficiency (Written)
• Hindi Proficiency (Spoken)
• Effective Communication
• Customer Support and Google Sheets

Other Requirements:

1. Strong communication skills in Hindi (speaking & writing)
2. Basic English understanding (for email handling)
3. Knowledge of Google Sheets, MS Office, CRM Tools
4. Good listening and problem-solving skills
5. Professional and polite behaviour
6. Ability to manage multiple chats/calls simultaneously

About Company:

Established in 2016 by visionary Satish Dhawale, At Skill Course, we provide step-by-step and detailed professional courses. We started this e-learning platform for those who want to build skills in Excel, presentation, Word, data analytics, graphic design, video editing, accounting, and other computer-related tools and software at a very affordable cost. We are an ISO-certified firm. In the past 6 years, we have delivered 1300+ high-quality video tutorials, 21 detailed computer courses, and solved 180,000+ doubts. On our platform, 230,000+ users have taken skill courses. Recently, we have reached 2 million subscribers on our main YouTube channel. Skills are the fuel to achieve success in life. All courses are created from the basic to advanced level, so if you have just started your journey and want to learn something new, then you do not need any prior knowledge.

Additional information:

• Fixed pay: ₹ 8,000 - 15,000 /month
• Incentive pay: ₹ 2,000 - 6,000 /month
• Job offer: On successful conversion to a permanent employee, the candidate can expect a salary of ₹ 300000 to 400000/year