Customer Service, Collections

Agilent Technologies, Inc.; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Agilent Technologies Inc. in Mumbai seeks a collections professional to manage a large portfolio and help improve cash flow. You will engage with customers via calls and emails, resolve disputes, and ensure timely invoicing and cash applications.

The role requires a minimum of 3 years in collections in India, handling 300+ accounts and a commerce degree. With 25% travel, you will partner with Sales, Finance, and Operations to optimize AR performance.

Qualifications

• 3+ years of experience in collections in the India market.
• Experience managing 300+ active customer accounts.
• Bachelor’s degree in commerce or equivalent.

Responsibilities

• Achieve monthly collection targets and contribute to cash flow objectives.
• Proactively contact customers via calls and emails to ensure timely payments.
• Monitor accounts, follow up overdue balances, and resolve payment issues.
• Ensure timely submission of invoices, docs, and statements.
• Coordinate with Sales, Customer Service, Finance and Operations to remove collection barriers.
• Perform reconciliations and prepare collection MIS and aging reports.
• Escalate high-risk accounts to management promptly.
• Assist with GST/TDS compliance related to collections.
• Conduct occasional customer visits to strengthen relationships.

Education

Bachelor's in commerce

Job description

Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

Responsibilities

• Achieve monthly collection targets and contribute to the organization's cash flow and working capital objectives.
• Proactively engage with customers through calls, emails, and other communication channels to ensure timely payment of outstanding invoices.
• Monitor customer accounts, follow up on overdue balances, and drive resolution of aged receivables.
• Ensure timely submission of invoices, supporting documentation, account statements, and other customer-required documents to facilitate collections.
• Record, track, and coordinate resolution of customer queries, disputes, and payment-related issues through appropriate internal channels.
• Maintain a healthy Accounts Receivable portfolio by minimizing overdue balances and improving collection efficiency.
• Partner effectively with Sales, Customer Service, Finance, Operations, and other internal stakeholders to resolve collection barriers and improve customer experience.
• Perform AR reconciliations, customer account reconciliations, and bank reconciliations to ensure accuracy of outstanding balances.
• Identify and escalation high-risk, delinquent, or potentially bad debt accounts to management in a timely manner.
• Ensure accurate and timely cash application in accordance with company policies and procedures.
• Prepare and analyze collection MIS reports, aging reports, and portfolio trends to provide actionable insights to management.
• Ensure compliance with applicable tax regulations and possess a working knowledge of GST, TDS, TCS, and GST-TDS implications impacting customer collections.
• Review and interpret customer contracts, purchase orders, and government tender requirements to ensure compliance with billing and collection processes.
• Conduct customer visits, when required, to strengthen relationships, resolve payment issues, and expedite collections.
• Continuously identify opportunities to improve collection processes, reduce overdue receivables, and enhance overall AR performance.

Qualifications

Minimum 3 years of experience in Collections, with a strong focus on the India market. Proven experience managing a large and diverse collections portfolio, including responsibility for 300+ active customer accounts. Qualification: Bachelors in commerce

Additional Details

This job has a full time weekly schedule. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Equal Opportunity Statement

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel

Travel Required: 25% of the Time

Shift & Duration

Shift: Day Duration: No End Date

Job Function

Job Function: Customer Service Graduate and Student

Company Overview

As a global leader in laboratory and clinical technologies, we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. Leveraging more than 50 years of expertise, we create advanced instruments, software, and consumables supported by teams of highly skilled and knowledgeable people. With 18,000 employees around the world, our global reach and comprehensive solutions provide the most reliable and accurate results, as well as optimal scientific, economic, and operational outcomes. We work collaboratively with our customers on their journey to make a real difference in human lives. Our culture is founded on trust, respect, and uncompromising integrity, and we pride ourselves on being a dynamic and inclusive workplace that celebrates diversity and fosters innovation. We can't wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at Agilent.com.