Customer Service Calling Agent

GIRI CONSULTANCY; Hyderabad; On-site; INR 156,000 - 201,000; Full time

Job summary

Surya Media in Hyderabad is seeking a confident Calling Agent to join on-site. You will make outbound calls, explain our products, and handle customer queries while meeting daily targets.

Freshers or experienced candidates are welcome. Fluency in Telugu and Kannada preferred, with Hindi/English a plus. Basic IT skills and a positive attitude are essential.

The role offers full-time on-site employment with incentives based on performance.

Qualifications

• Strong communication and interpersonal skills.
• Telugu and Kannada fluency preferred.
• Hindi or English communication will be an added advantage.
• Fresher or experienced candidates may apply.
• Ability to handle customer objections confidently.
• Positive attitude and willingness to learn.
• Comfortable working with daily calling targets.
• Basic knowledge of smartphones and computers.

Responsibilities

• Make outbound calls to potential and existing customers.
• Explain company products/services clearly to customers.
• Handle customer queries and objections professionally.
• Follow up with interested customers.
• Maintain accurate call records and customer information.
• Achieve daily and monthly calling targets.
• Build good relationships with customers.
• Coordinate with the Team Leader and report daily performance.
• Follow the company's calling process and guidelines.

Skills

Communication skills

Telugu

Kannada

Hindi

English

Freshers welcome

Objection handling

Target driven

Basic IT skills

Job description

Job Description:

Job Title: Calling Agent / Telecaller

Company: Surya Media

Location: Hyderabad

Work Mode: On-site

Employment Type: Full-time

Job Summary

We are looking for confident and enthusiastic Calling Agents to join our team. The candidate will be responsible for making outbound calls, communicating with customers, explaining our products/services, handling queries, and achieving daily calling targets.

Key Responsibilities

• Make outbound calls to potential and existing customers.
• Explain company products/services clearly to customers.
• Handle customer queries and objections professionally.
• Follow up with interested customers.
• Maintain accurate call records and customer information.
• Achieve daily and monthly calling targets.
• Build good relationships with customers.
• Coordinate with the Team Leader and report daily performance.
• Follow the company's calling process and guidelines.

Requirements

• Good communication and interpersonal skills.
• Fluency in Telugu and Kannada is preferred.
• Hindi/English communication will be an added advantage.
• Fresher or experienced candidates can apply.
• Ability to handle customer objections confidently.
• Positive attitude and willingness to learn.
• Comfortable working with daily targets.
• Basic knowledge of smartphones/computers.

Salary

₹14,000 – ₹18,000 per month + incentives, based on experience and interview performance.

Work Location

Hyderabad – On-site