Customer Service (Back Office)

KnowledgeWorks Global (KGL); Mumbai; On-site; INR 400,000 - 700,000; Full time

Job summary

KnowledgeWorks Global (KGL) in Mumbai is seeking an Editorial Production professional to manage the end-to-end publication of journal articles and issues from submission through final publication.

The role involves coordinating with authors and editors, ensuring master copy production and proofreading, reporting on journal performance, and driving improvements to the production workflow while maintaining MIS for internal teams.

Responsibilities

• To manage the entire end-to-end process of publication of journal articles and issues, i.e., from submission of articles for peer review to final issue publication.
• To provide written and verbal reports/feedback on journal performance.
• To notify Editorial Production management, Publishing and Editors of problems and/or delays in the Editorial review process and/or Production process.
• To suggest and implement means of improvement in the end-to-end process.
• Ensuring Master copy Production and Master copy Review
• Issue Compile/Build up Production
• Proof Reading
• Ensuring internal coordination and communication
• Tracking files through complete process & achieving production and quality targets.
• Responsible for publishing the journal content online as well coordinating with authors & editorial office
• Responsiveness to internal teams, maintaining MIS

Job description

Job Description:

• To manage the entire end-to-end process of publication of journal articles and issues, i.e., from submission of articles for peer review to final issue publication.
• To provide written and verbal reports/feedback on journal performance.
• To notify Editorial Production management, Publishing and Editors of problems and/or delays in the Editorial review process and/or Production process.
• To suggest and implement means of improvement in the end-to-end process.
• Ensuring Master copy Production and Master copy Review
• Issue Compile/Build up Production
• Proof Reading
• Ensuring internal coordination and communication
• Tracking files through complete process & achieving production and quality targets.
• Responsible for publishing the journal content online as well coordinating with authors & editorial office
• Responsiveness to internal teams, maintaining MIS