Customer Service Associate

The Luxury Closet; Delhi; On-site; INR 300,000 - 500,000; Full time

Job summary

The Luxury Closet is seeking a Customer Service associate to represent the brand across email, chat and phone. You will strive to exceed productivity goals, deliver on customer promises and help drive revenue with exceptional service.

Join a fast-paced, luxury environment that values uptime and client delight. You will build relationships, understand customer needs and provide a world-class experience as the company expands its global presence.

Responsibilities

• Managing all channels of Customer interaction, email, chat, phone
• Identifying and assessing customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Build sustainable relationships and engage customers by taking the extra mile and becoming a Consultant; help Customers make a decision and generate revenue for the Company
• Aim at converting general inquiries into a sale
• Aspire to bring customer delight in each and every interaction

Job description

About Us

The Luxury Closet is a company born in Dubai, the heart of luxury in the Arabian Peninsula, where we are redefining the world of luxury. We seek to challenge the norms and build a sustainable company that is loved and admired, and inspires the modern-day luxury consumer.

Our aim is to unlock and curate the most valuable and exclusive closets from around the world.

What do we offer?

A young, dynamic and forward-thinking environment

Fast paced and very short decision times for changes

A canvas for you to truly excel

99% of uptime on sunshine

About The Role

Customer Service associate will represent not just the customer service department but The Luxury Closet as a whole. In this key role, you will exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing. Our goal is simple: to offer the greatest selection of luxury products and services with the world's best customer experience.

Responsibilities

• Managing all channels of Customer interaction, email, chat, phone
• Identifying and assessing customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Build sustainable relationships and engage customers by taking the extra mile and becoming a Consultant; help Customers make a decision and generate revenue for the Company
• Aim at converting general inquiries into a sale
• Aspire to bring customer delight in each and every interaction