Customer Service and Administrative Support Representative

Municipalité de La / The Nation Municipality; Rangareddy; On-site; INR 3,368,000 - 3,711,000; Full time

Benefits offered by this job

Comprehensive benefits package

OMERS pension plan

Employee Assistance Program (Dialogue)

Job summary

The Nation Municipality in Casselman, Ontario, seeks a diligent Reception/Administrative Clerk to serve as the first point of contact for visitors. You will handle payments, manage office supplies, and support daily operations with confidentiality and professionalism.

You will assist with inquiries, routing, and information about programs and by-laws, while maintaining accurate records and ensuring a welcoming front desk presence.

Qualifications

• High school diploma; training in office administration is considered an asset.
• 2 to 3 years of experience in a similar position.
• Bilingual in English and French with strong communication skills.
• Proficiency with computer systems and office software applications, including Microsoft Office Suite.

Responsibilities

• Greet residents, visitors, and customers in a courteous and professional manner, assess their needs, and direct them to the appropriate department or staff member.
• Answer incoming telephone calls, take messages when required, and route inquiries to the appropriate departments.
• Provide general information regarding the Municipality's programs, services, by-laws, facilities, and procedures.
• Receive, record, and forward inquiries, complaints, requests, and reports to the appropriate departments.
• Follow up on selected requests in accordance with established procedures.
• Maintain a professional reception area and ensure that public forms, documents, and informational materials are available and up to date.
• Perform other related duties as assigned.
• Receive payments for property taxes, municipal services, and other accounts at the customer service counter using authorized methods of payment.
• Issue receipts and ensure the accuracy of transactions and data entry.
• Prepare bank deposits and reconcile the daily cash float in accordance with established procedures.
• Maintain the confidentiality of personal information in compliance with MFIPPA.
• Balance the cash float on a regular basis and maintain accurate records.
• Adhere to established internal procedures for cash handling and the safeguarding of funds.

Skills

Customer service

Reception

Cash handling

Data entry

Bilingual English/French

Education

High school diploma

Tools

Microsoft Office Suite

Excel (basic)

Word (advanced)

Teams

Job description

Summary

Under the supervision of the Treasurer, the incumbent serves as the first point of contact for visitors. They provide high-quality customer service, perform a variety of administrative duties, and support the efficient day-to-day operations of the department, including processing payments and managing office supplies.

Main Responsibilities

Customer Service and Reception

• Greet residents, visitors, and customers in a courteous and professional manner, assess their needs, and direct them to the appropriate department or staff member.
• Answer incoming telephone calls, take messages when required, and route inquiries to the appropriate departments.
• Provide general information regarding the Municipality's programs, services, by-laws, facilities, and procedures.
• Receive, record, and forward inquiries, complaints, requests, and reports to the appropriate departments.
• Follow up on selected requests in accordance with established procedures.
• Maintain a professional reception area and ensure that public forms, documents, and informational materials are available and up to date.
• Perform other related duties as assigned.

Payment Processing

• Receive payments for property taxes, municipal services, and other accounts at the customer service counter using authorized methods of payment.
• Issue receipts and ensure the accuracy of transactions and data entry.
• Prepare bank deposits and reconcile the daily cash float in accordance with established procedures.
• Maintain the confidentiality of personal information in compliance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA).
• Balance the cash float on a regular basis and maintain accurate records.
• Adhere to established internal procedures for cash handling and the safeguarding of funds.
• Perform other related duties as assigned.

Office Supplies and Logistics

• Monitor office supply and equipment inventory levels and ensure adequate stock is maintained.
• Order, receive, and distribute office supplies and equipment.
• Ensure the proper operation of office equipment and coordinate service calls and maintenance as required.
• Perform other related duties as assigned.

Administrative Support

• Contribute to the efficient day-to-day operations of the municipal offices.
• Receive, sort, distribute, and process incoming and outgoing mail, courier packages, faxes, and the Municipality's general email correspondence.
• Prepare regular and special mailings.
• Manage bookings for the Council Room.
• Perform word processing, data entry, physical and electronic filing, and a variety of administrative support duties.
• Maintain and update lists, databases, directories, and administrative records.
• Prepare, format, and edit administrative documents, forms, letters, and correspondence.
• Perform other related duties as assigned.

Qualifications And Requirements

Education

• High school diploma – Training in office administration is considered an asset.

Experience

• 2 to 3 years of experience in a similar position

Certification /Accreditation

• N/A

Specific Knowledge

• Excellent oral and written communication skills in both French and English.
• Proficiency with computer systems and office software applications, including Microsoft Office Suite (basic Excel skills, advanced Word skills, Teams, etc.).

Abilities

• Excellent customer service skills.
• Strong sense of integrity, honesty, and attention to detail, particularly when handling cash transactions.
• Strong organizational skills, ability to work independently, and attention to detail.
• Ability to multitask, manage competing priorities, and adapt to changing demands.
• Sound judgment, analytical skills, and the ability to appropriately direct inquiries.
• Discretion, professionalism, and respect for confidentiality.
• Initiative, resourcefulness, and adaptability.
• Ability to resolve problems and handle sensitive situations with tact and professionalism.
• Ability to work effectively in a fast-paced environment with frequent interruptions.
• Strong team player with the ability to collaborate with various departments.

Working Conditions

Physical Requirements

• Moderate

Work Environment

• Handle inquiries and complaints from visitors, both in person and by telephone.
• May occasionally be required to lift boxes weighing approximately 5 kg.

Details

Hours

• 35 hours per week

Compensation

• Pay Rate: $26.93 per hour

Benefits

• Comprehensive benefits package
• OMERS pension plan
• Employee Assistance Program (Dialogue)

Location

• Casselman

Start Date

• September 28, 2026

Additional Requirements

A criminal record check must be provided upon hire.