Customer Service Analyst/ Senior Customer Service Analyst

Trueblue; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Trueblue is seeking a capable Customer Support Manager in India to lead a team of agents and ensure top-notch service delivery. The role focuses on resolving complex complaints and driving process improvements to boost efficiency and productivity.

The ideal candidate will have 3–8 years of experience in international BPO or call centre settings, with strong knowledge of US processes and proven leadership and communication skills.

Qualifications

• 3-8 years of experience in an International BPO or Call Centre environment.
• Strong knowledge of US processes, including customer support operations.
• Proven ability to manage teams effectively, with excellent communication skills.

Responsibilities

• Manage a team of customer support agents to ensure excellent service delivery.
• Analyze and resolve complex customer complaints, escalating issues when necessary.
• Develop and implement process improvements to increase efficiency and productivity.
• Collaborate with cross-functional teams to resolve international voice process issues.

Skills

Team management

Customer service

Communication

Process improvement

Cross-functional collaboration

Job description

Roles and Responsibilities :

• Manage a team of customer support agents to ensure excellent service delivery.
• Analyze and resolve complex customer complaints, escalating issues when necessary.
• Develop and implement process improvements to increase efficiency and productivity.
• Collaborate with cross-functional teams to resolve international voice process issues.

Job Requirements :

• 3-8 years of experience in an International BPO or Call Centre environment.
• Strong knowledge of US processes, including customer support operations.
• Proven ability to manage teams effectively, with excellent communication skills.