Customer Service Agent

dnata; Bengaluru; In loco; INR 300.000 - 420.000; Tempo pieno

Vantaggi offerti da questo lavoro

Walk-in interview: 2 Oct 2026

Descrizione del lavoro

dnata is seeking a Customer Service Agent in Bangalore (work-from-office). You will be the voice of our major airline clients, delivering accurate information and resolving inquiries through voice support to ensure passengers feel valued on their journey.

Freshers with 12+ years in Travel/Aviation or certified courses are welcome; experienced candidates with relevant travel/aviation background are preferred.

Competenze

• Freshers require 12+ years education in Travel/Aviation or a recognized aviation certification.
• Experienced candidates with prior travel/aviation experience preferred.
• Fluency in spoken and written English.
• Strong communication and interpersonal abilities.
• Proficiency in PC-based applications (Word, Excel, Email).

Mansioni

• Provide accurate information to customers via voice support.
• Respond promptly to inquiries to ensure customer satisfaction.
• Be the voice of our major airline clients and support customers throughout their journey.

Conoscenze

Fluent English

Customer service orientation

Communication skills

MS Word

MS Excel

Email

Formazione

12+ years education in Travel/Aviation

Experience in travel/aviation preferred

Strumenti

MS Word

MS Excel

Descrizione del lavoro

dnata is world’s trusted aviation partner. Our award-winning aviation services are the cornerstone of airport, passenger, and travel operations across the world. As part of the Emirates Group, dnata is a leading global air and travel services provider. Established in 1959, we offer a wide range of quality and safe ground handling, cargo, travel, catering, and retail services in 35 countries across 6 continents, contributing to a memorable travel experience in the air and on the ground. If it’s part of the journey, it’s part of the portfolio.

As a Customer Service Agent, you will have the important role of being the voice of our major airline clients, providing our client’s valued customers with accurate and up-to-date information about our products and services. We are seeking a skilled professional to provide exceptional customer service by promptly and accurately responding to inquiries through voice support. Your role will be crucial in ensuring that our customers feel valued and supported throughout their journey.

Qualification:

• Freshers: Minimum of 12+ years of education in Travel, Tourism, Aviation, or a recognized Aviation certification course (preferred).
• Experienced candidates: Prior work experience specifically in Travel, Tourism, or Aviation companies is preferred.
• Language skills: Fluency in both spoken and written English.
• Interpersonal skills: Strong customer service orientation with excellent communication and interpersonal abilities.
• Technical skills: Proficiency in PC-based applications, including Microsoft Word, Excel, and Email.
• Work conditions: Flexibility to work in any shift, including night shifts, as per business requirements.
• Work Location: Bangalore and this is a work-from-office role only.
• Walkin details: 2nd October 2026 from 10am to 2pm
• Our office location: dnata International Pvt Ltd, 3rd Floor, Smartworks Sargod Imperial, Residency Road, Bangalore - 560025

Immediate joiners and candidates with shorter notice period are preferred.