Customer Sales Representative

Ethnicity - Ethniq Retail Pvt Ltd; Durgapur; On-site; INR 180,000 - 240,000; Full time

Job summary

Ethnicity – Ethniq Retail Pvt Ltd in Durgapur is seeking a Customer Sales Representative to greet customers, understand preferences, and recommend ethnic fashion across categories. You’ll handle billing, explain features, and support fitting rooms while keeping displays attractive and stock replenished.

You will collaborate with the store team to meet sales targets, gather customer feedback, and assist with seasonal promotions and campaigns. On-site, full-time, including weekends.

Qualifications

• Customer service and sales skills, including the ability to engage customers, understand their needs, and provide product recommendations.
• Retail operations skills such as handling billing, managing cash or digital payments, and maintaining store displays and stock levels.
• Communication and interpersonal skills, with the ability to interact confidently and respectfully with diverse customers and team members.
• Basic fashion sense and product knowledge, with an interest in ethnic and contemporary Indian fashion trends.
• Ability to work on-site in Durgapur on a full-time schedule, including weekends and peak festive seasons as needed.
• Strong attention to detail, reliability, and a customer-first mindset.
• Prior experience in retail or customer-facing roles is preferred but not mandatory; entry-level candidates with the right attitude are encouraged to apply.
• Minimum educational qualification: completed secondary education; higher education in commerce, fashion, or related fields is an advantage.

Responsibilities

• Greet and engage customers, understand their preferences, and recommend suitable ethnic fashion products across categories.
• Explain product features and styling options, manage fitting room requests, and ensure a positive shopping experience.
• Handle billing and payment processes, maintain visual merchandising standards, replenish stock on the sales floor, and keep the store clean and organized.
• Meet sales targets, manage customer feedback, and support promotional activities and seasonal campaigns.

Skills

Customer service & sales skills

Retail operations

Communication & interpersonal skills

Attention to detail

Customer-centric mindset

On-site in Durgapur

Reliability

Education

Secondary education completed

Commerce/Fashion-related higher education (advantage)

Job description

Company Description

Ethnicity – Ethniq Retail Pvt Ltd is a homegrown fashion brand that blends vintage aesthetics with new-age contemporary designs, all rooted in Indian culture. Evolving from a concept store into a recognized name, the brand focuses on ethnic fashion for customers across the globe. Ethnicity offers womenswear, menswear, kidswear, and accessories, combining traditional and modern weaving techniques in its product designs. The company is known for its credibility and customer-centric approach, reflected in its store ambience, customer service, and locations. A principled and dedicated team drives the brand’s success, with the Customer kept firmly at the core of every decision.

Role Description

This is a full-time, on-site Customer Sales Representative role based in Durgapur. The Customer Sales Representative will assist customers in-store, understand their preferences, and recommend suitable ethnic fashion products across various categories. Day-to-day responsibilities include greeting and engaging customers, explaining product features and styling options, managing fitting room requests, and ensuring a positive shopping experience. The role also involves handling billing and payment processes, maintaining visual merchandising standards, replenishing stock on the sales floor, and keeping the store clean and organized. The representative will work closely with the store team to meet sales targets, manage customer feedback, and support promotional activities and seasonal campaigns.

Qualifications

• Customer service and sales skills, including the ability to engage customers, understand their needs, and provide product recommendations.
• Retail operations skills such as handling billing, managing cash or digital payments, and maintaining store displays and stock levels.
• Communication and interpersonal skills, with the ability to interact confidently and respectfully with diverse customers and team members.
• Basic fashion sense and product knowledge, with an interest in ethnic and contemporary Indian fashion trends.
• Ability to work on-site in Durgapur on a full-time schedule, including weekends and peak festive seasons as needed.
• Strong attention to detail, reliability, and a customer-first mindset.
• Prior experience in retail or customer-facing roles is preferred but not mandatory; entry-level candidates with the right attitude are encouraged to apply.
• Minimum educational qualification: completed secondary education; higher education in commerce, fashion, or related fields is an advantage.