Customer Relationship Manager

Jones Lang LaSalle Incorporated; Mumbai; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Mumbai is seeking a Customer Relationship Manager to be the face of JLL at the client’s site, maintaining strong public relations with guests and tenants, and gathering feedback from interactions.

You will coordinate with operations and technical teams, develop data extraction templates, create dashboards, and deliver MIS while ensuring data roadworthiness and compliance across the site.

Qualifications

• Degree / Diploma in Electrical/Mechanical OR equivalent with 3–5 years in Real Estate/Hotel/Construction.
• Experience coordinating with multiple teams and managing maintenance projects.
• Good understanding of procedures and regulatory compliance.

Responsibilities

• Interact with guests/tenants and maintain strong public relations at the client site.
• Coordinate data extraction from databases and interpret results.
• Create report templates and data gathering tools for future standards.
• Deliver output files for reports and dashboards and sign off on data roadworthiness.
• Facilitate reporting on compliances and generate MIS and reports (Daily/Weekly/MMR/QBR/ABR).
• Custodian of site statutory compliances, documentation, and audit readiness.
• Track building statutory compliances, expirations, and renewals.

Skills

Analytical thinking

Attention to detail

Team coordination

Problem solving

Maintenance project tracking

Education

Degree / Diploma in Electrical/Mechanical OR equivalent

Tools

Helpdesk

Job description

Job Description

Position: Customer Relationship Manager

Business: Property and Asset management, Mumbai

Job Overview

You will be the face of JLL at the client’s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions.

• Understand business and ensures there is integration between business and technology.
• Work closely with the operations and technical teams and is a major contributor to the requirements specification deliverable.
• Provides analytic support by coordinating data extraction from various databases and data interpretation.
• Create report templates and data gathering tools to meet desired future standard.
• Data custodian & controller.
• Trend analysis and aligning with account management team.
• Technology Tools incl Helpdesk - Trending and Analytics.
• Deliver output files for reports and dashboards.
• Sign off on data roadworthiness.
• Facilitate Reporting on compliances.
• Seek and collate data for analytics.
• Generate MIS and reports as management requirement.
• Predictive reporting.
• Work with finance on budget targets.
• Cross verification of data as per agreed TOR time to time.
• Generate Daily reports, Weekly reports, MMR, QBR, ABR etc. and own the reports.
• Custodian of all Site team statutory compliances , their documentation and records.
• Would be responsible for all Audits related to compliance and will upload the OGS Compliance tool with all requisite documents.
• Building statutory compliances are to be tracked for expiration and renewals.
• All documentation recording to be ensured on shared folders related to compliance.

Site details: You will be working at commercial site which is located at Gurgaon.

Site dynamics: Work Schedule: Site team: e.g.: Property Manager +2 Other details if any Sound like you?

Here is what we’re looking for

Being Analytical and Meticulous. Your role will involve coordination with various teams. You will be paying attention to detail and have excellent problem-solving skills. You will be using logic to trouble shoot problems; and assign and monitor maintenance projects. You should have a good knowledge of the working procedures.

Qualifications

• Degree / Diploma in Electrical/Mechanical OR any equivalent, with min 3-5 years of work experience in Real Estate/ Hotel or Construction Industry.
• For residential sites candidates with residential experience will be preferred.

What we can do for you

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Location: On-site - Mumbai, MH

Scheduled Weekly Hours: 40

Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

Company Overview

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.