Customer Relationship Manager

Simranboparai; Chandigarh; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Simran Boparai Archtelier in Chandigarh, India seeks a Women-only Customer Relationship Manager to ensure a positive client journey from project initiation to completion. You will be the primary client contact, addressing needs, resolving issues, and coordinating with designers, architects, and contractors.

You will manage communications, build trust, and drive satisfaction while supporting project execution and growth in a premium design studio.

Qualifications

• Bachelor's degree in business administration, customer service, or a related field.
• Strong interpersonal and communication skills, both verbal and written.
• Excellent problem-solving and conflict resolution abilities.
• Ability to build rapport and trust with clients.
• Strong organizational and time management skills.
• Proficiency in customer relationship management (CRM) software.

Responsibilities

• Maintain regular communication with clients, providing updates on project progress, addressing inquiries, and resolving concerns in a timely and professional manner.
• Foster strong relationships with clients by building trust, understanding their needs, and exceeding their expectations.
• Collaborate with the project management team to ensure smooth project execution and timely delivery.
• Coordinate with internal teams (designers, architects, contractors) to address client requests and resolve issues.
• Act as the primary point of contact for client complaints and concerns; conduct investigations and implement solutions.
• Provide customer service training to team members to ensure consistent delivery of high-quality service.
• Monitor KPIs related to customer satisfaction (e.g., NPS, churn) and analyze data for improvements.

Skills

Interpersonal communication

Verbal and written communication

Problem solving

Conflict resolution

Relationship building

Organizational skills

CRM software

Education

Bachelor's degree in business administration or related field

Tools

CRM software

Job description

Chandigarh, India | Posted on 04/23/2026

Luxury Architecture | Global Residences | Timeless Design

About Us

Simran Boparai Archtelier is a globally recognized luxury architecture and design studio specializing in ultra premium residences, mansions, and legacy estates across India and internationally.

Founded byAr. Simran Boparai, the studio is known for crafting timeless architecture that blends classical European influences with contemporary precision. Each project is approached as a generational asset — designed to stand relevant for decades, not trends.

With projects spanning India, UAE, North America, and beyond, the firm has built a reputation for delivering highly personalized, detail driven residences for ultra high net worth clients, global entrepreneurs, and legacy families.

Our Design Philosophy

At SBA, architecture is not just built form — it is legacy creation.

We specialize in:

• Neo classical and palatial residences
• Luxury villas and estate homes
• Bespoke interiors with strong architectural detailing
• Heritage inspired modern residences

Our work emphasizes proportion, symmetry, and timelessness, supported by rigorous detailing and deep client collaboration.

Global Presence

Simran Boparai Archtelier operates across multiple regions with active projects in:

• India
• International

United Arab Emirates, Canada, United States, United Kingdom and select global markets

The studio continues to expand its global footprint through landmark private residences and curated collaborations.

Leadership

The firm is led byAr. Simran Boparai, a leading name in luxury residential architecture known for her strong design language and founder driven creative leadership.

The business and operations are led byDilsher Singh Sandhu, who oversees strategic growth, global expansion, and operational excellence.

Together, they are building a next generation design house rooted in legacy thinking and global ambition.

What Makes SBA Different

Design Depth

Every project is developed through a structured methodology combining architecture, interiors, and experiential planning.

Clients work closely with the leadership, ensuring high design ownership and consistency.

Detail Obsessed Approach

Legacy Thinking

We design homes meant to last generations, not design cycles.

Global Standards, Indian Roots

An international outlook anchored in cultural relevance.

Work Culture

Simran Boparai Archtelier is a high performance, design driven organization built for individuals who take pride in excellence.

We operate with:

• Strong ownership culture
• High design standards
• Structured systems and processes
• Founder access and mentorship

We believe in building not just iconic homes, but iconic careers.

Why Work With Us

• Work on ultra luxury residences and landmark private estates
• Exposure to global design standards and international projects
• Direct mentorship from industry leading founders
• Opportunity to build and grow within a fast scaling premium brand
• High ownership roles with real creative impact
• A culture that values discipline, ambition, and craftsmanship
• We are always looking for driven professionals who want to create meaningful, lasting work in the world of luxury architecture and design.

If you believe in excellence, ownership, and legacy building, we would love to hear from you.

Job Description

WOMEN ONLY

Asa Customer Relationship Manager, you will play a pivotal role in ensuring our clients have a positive and satisfying experience throughout their entire project journey. You will serve as the primary point of contact for clients, addressing their needs, resolving issues, and fostering strong relationships.

Key Responsibilities:

• Client Communication:
  • Maintain regular communication with clients, providing updates on project progress, addressing inquiries, and resolving concerns in a timely and professional manner.
  • Proactively identify potential issues and take steps to prevent them from escalating.
• Relationship Building:
  • Foster strong relationships with clients by building trust, understanding their needs, and exceeding their expectations.
  • Conduct regular client satisfaction surveys and feedback sessions to gather insights and identify areas for improvement.
• Project Management Support:
  • Collaborate with the project management team to ensure smooth project execution and timely delivery.
  • Coordinate with internal teams (designers, architects, contractors) to address client requests and resolve issues.
• Act as the primary point of contact for client complaints and concerns.
• Conduct thorough investigations and implement effective solutions to resolve issues promptly and satisfactorily.
• Customer Service Training:
  • Provide customer service training to team members to ensure consistent delivery of high-quality service.
• Performance Tracking:
  • Monitor key performance indicators (KPIs) related to customer satisfaction, such as Net Promoter Score (NPS) and customer churn rate.
  • Analyze data to identify trends and opportunities for improvement.

Requirements

• Bachelor's degree in business administration, customer service, or a related field.
• Minimum 4 years of experience in customer relationship management or a similar role.
• Strong interpersonal and communication skills, both verbal and written.
• Excellent problem-solving and conflict resolution abilities.
• Ability to build rapport and trust with clients.
• Strong organizational and time management skills.
• Proficiency in customer relationship management (CRM) software.
• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Collaborative and supportive work environment.