Customer Relations Executive / Senior Executive - Mumbai 1 1

Bureau Veritas India Pvt. Ltd.; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Bureau Veritas India Pvt. Ltd. in Mumbai requires a dedicated professional to manage audit scheduling and contract administration within BV’s QA framework. The role ensures alignment with ISO 17021:2011 standards and BV policies, coordinating with clients to deliver timely audits and updated client records.

The position involves using Siebel and ACTIS for scheduling, and SAS Portal for monitoring performance, ensuring resource utilization remains efficient and compliant with BV requirements.

Qualifications

• Experience in scheduling audits and managing contracts within a QA/QMS environment.
• Familiarity with ISO 17021:2011 requirements and BV Group policies.
• Ability to coordinate a competent audit team and training activities.

Responsibilities

• Audit Scheduling in coordination with clients per ISO 17021:2011 requirements.
• Manage scheme-specific audit schedules using Siebel and ACTIS.
• Conduct Contract Administration to maintain accurate client information in SIEBEL.
• Monitor scheduling performance via SAS Portal for MIS.

Skills

Audit scheduling

Contract administration

Team coordination

Tools

SIEBEL

ACTIS

SAS Portal

Job description

Purpose of Position

• The job incumbent is responsible for Audit Scheduling and Contract Administration for all the schemes
• The position performs in line with the Bureau Veritas Quality Assurance System, including the BV Code of Ethics and the BV Group policy

Major Responsibilities

• Audit Scheduling in coordination with the client keeping in mind the requirements of ISO 17021:2011.
• Scheme specific audit schedule management using tools such as Siebel and ACTIS.
• Contract Administration to ensure correct & updated information of clients in “SIEBEL”.
• Monitoring Scheduling Performance through SAS Portal [Management Information System Portal]

Criteria for Performance Evaluation (KPIs)

• 3 months Advance Audit Scheduling
• Compliance to the requirements of ISO 17021:2011 and Bureau Veritas Management System.
• Scheduling a Competent Team for an audit and Training at all the times
• Maintaining the desired utilization rate of resources
• Timely incorporation of changes in Client’s administrative information in the Production Tools as a part of Contract Administration responsibility.