Customer Program Management Specialist

Celestica; Senai; On-site; INR 4,204,000 - 5,605,000; Full time

Job summary

Celestica in Senai, Johor, Malaysia is seeking a Program/Project Manager to lead customer relationships and cross‑functional execution across EMS projects. The role emphasizes driving profitability, overseeing NPI/EC processes, and coordinating engineering, supply chain, and manufacturing activities to meet commitments.

The candidate will manage project reviews with clients, present to executives, and ensure contract compliance while controlling scope, costs, and delivery schedules in a

Qualifications

• Bachelor’s degree or higher in a related discipline.
• 6–8 years of program management experience in EMS/manufacturing preferred.
• Strong communication, negotiation, and analytical skills.

Responsibilities

• Act as the primary focal point of communication for assigned projects.
• Manage customer relationships through weekly, monthly, or quarterly reviews.
• Respond promptly to inquiries and complaints to maximize satisfaction.
• Present information to internal and external executive management.
• Coordinate engineering, purchasing, planning, and production activities to meet customer requests.
• Monitor project phases via detailed reports and maintain client communication.
• Ensure documentation for New Product Introductions and engineering changes.
• Coordinate with the cross-functional team to meet targets (Quality, Testing, Materials, Processes).
• Ensure profitability and adherence to contract/SOW; manage scope creep.
• Approve changes to costs, update prices, and address PPV when applicable.
• Monitor AR and implement cost-reduction/localization programs with customers.

Skills

Forecast revenue

Cost control

Financial reporting

Customer communication

Education

Bachelor’s degree in related field

Postgraduate Diploma or professional degree

Tools

SAP

Job description

Req ID: 134691

Remote Position: No

Region: Asia

Country: Malaysia

State/Province: Johor

City: Senai

Detailed Description

Customer Relationship & Communication

• Act as the primary focal point of communication for all assigned projects.
• Manage customer relationships through weekly, monthly, or quarterly reviews to discuss deliveries, commitments, and account progress.
• Respond promptly to customer inquiries and complaints to maximize satisfaction.
• Present information effectively to both internal and external executive management.

Project & Operations Coordination

• Coordinate engineering, purchasing, planning, and production activities to meet customer requests.
• Monitor all project phases via detailed reports and maintain transparent communication with the client.
• Ensure all necessary documentation is received from customers for successful New Product Introductions (NPI) and engineering changes.
• Coordinate with the CFT to ensure compliance with agreed targets (Quality, Testing, Materials, and Processes).

Financial & Contract Management

• Ensure the profitability of the assigned program and adhere to contract agreements/Statement of Work (SOW).
• Manage "scope creep" to maintain quoted financial performance.
• Approve changes to standard costs, update sales prices, and claim raw material premiums or Purchase Price Variance (PPV) when applicable.
• Monitor, report, and troubleshoot Accounts Receivables (AR).
• Implement and review cost-reduction and localization programs with the customer.

Engineering Change Management

• Monitor and ensure timely implementation of Engineering Change Orders (ECO).
• Communicate cost impacts to customers to recover Excess & Obsolete (E&O) costs.

Knowledge/Skills/Competencies

Education: Bachelor's Degree, Post Graduate Diploma, or Professional Degree in a related discipline.

Experience: 6 to 8 years of working experience in program management in a related environment (EMS/Manufacturing preferred).

Technical Skills

• Working knowledge of SAP is preferred.
• Ability to read and analyze technical operations, supply chain, and financial reports.
• Strong ability to forecast revenue and control costs.

Soft Skills

• Excellent interpersonal skills and a "people-oriented" personality.
• Numerically inclined with strong logical thinking and business acumen.
• Ability to work independently under pressure to meet tight deadlines.

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).

At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.

Company Overview

Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.

Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.