Customer Order Manager- Pune

Alfa Laval; Pune District; On-site; INR 1,400,000 - 2,300,000; Full time

Job summary

Alfa Laval in Pune is seeking an experienced Customer Order Manager to oversee order execution in projects and complex sales. You will coordinate invoicing, respond to customers on order status, and work with operations and vendors to ensure timely delivery.

The role requires 8–10 years in order handling in manufacturing, knowledge of import/export basics, and strong Excel/ERP skills. Collaboration in a matrix setup and a customer-centric approach are essential.

Qualifications

• Graduate Engineer or Commerce graduate from a reputed institute.
• 8–10 years of experience in order handling in manufacturing.
• Capital goods experience preferred.

Responsibilities

• Manage the order process for project and complex sales, from order review to invoice.
• Prepare and execute timely invoicing plan.
• Customer support and respond during the process: order status, delivery date, logistics information.
• Regular coordination/follow ups with various operations teams for timely execution and delivery including communication with operations and vendors to obtain current production dates, update systems and communicate changes externally.
• Order Acknowledge Management.
• Order Backlog review and follow up.
• Support the customer solving basic technical questions.
• Purchase order execution control and preparation of supplier's shipping documents; handling customs documentation and export paperwork; communicate POD and nationalization steps.

Skills

Order management

Contract terms knowledge

Import/Export knowledge

Project Management

ERP knowledge

MS Excel

Networking

Education

Graduate Engineer

Commerce graduate

Tools

MS Excel

ERP software

Job description

At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people, and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas, and great ideas drive progress.

As a member of our team, you thrive in a truly diverse and inclusive workplace based on care and empowerment. You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planet’s most urgent problems. Making the world a better place. Every day!

Purpose of job:

Customer Order Manager

• Deliver the superior customer experience during order execution phase
• Responsible for Contract / order review during order acceptance phase.
• Responsible for Invoicing by close collaboration with supply units and with customers

Key tasks and responsibilities:

Manage the order process for project and complex sales, from order review to invoice

Prepare and execute timely invoicing plan

Customer support and respond during the process: order status, delivery date, logistics information

Regular coordination/follow ups with various operations teams for timely execution and delivery which includes communication with operations and vendors to obtain current production dates, update the systems and communicate changes externally

Order Acknowledge Management

Order Backlog review and follow up

Support the customer solving basic technical questions

Purchase order execution control and preparation of supplier's shipping documents. Handling documentation for customs and the logistics of custom tax payments. Create and send to clients all of the export documents necessary to complete the due process of nationalization for the items.

Inform the client of the \"proof of delivery\" to validate that the DOT was completed.

Responsible for maintaining the traceability information of the order conversion, confirmation, order fulfilment / communication with clients, billing, and proof of delivery (POD)years of experience of working in the manufacturing sector

Key competencies required as Sales manager:

• Knowledge of Purchase order / Contract’s commercial terms and conditions
• Basic import and export knowledge
• Project Management
• ERP Knowledge
• Advanced skills in MS Excel
• Networking

Qualification:

Graduate Engineer (Any stream),/ Commerce graduate from reputed institute.

Experience :

• 8 - 10 years of overall functional experience in order handling.
• Industry experience: from capital goods preferred

Attitude and corporate culture background:

• Team player.
• Ability to work in matrix organization.
• Customer centric attitude.
• Driven by challenging sales targets.

Key relationships:

The position will report to the Business Unit Manager Separation Technologies, Food & Pharma division and will work in matrix relation with BU WHIF manager.

Why should you apply:

We offer you an interesting and challenging position in an open and friendly environment where we help each otherto develop and create value for our customers.

An exciting place to build a global network with different nationalities.

Your work will have a true impact on Alfa Laval’s future success; you will be learning new things every day.

We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioural traits can provideimportant insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and uponapplication you will be invited to play the assessment games.

Alfa Laval is a global leader in heat transfer, separation, and fluid handling solutions, dedicated to enhancing productivity and sustainability across various industries for over 140 years.

Industrial Machinery Manufacturing Machinery Manufacturing Manufacturing