Customer Fulfilment Team Manager

General Mills, Inc.; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

General Mills, Inc.는 뭄바이에 기반을 둔 Customer Fulfillment 팀 매니저를 찾고 있습니다. 이 직무는 8–15명의 Customer Operations Specialists를 이끌고 고객 주문 프로세스의 표준을 준수하며 공급망 효율성을 높이는 데 중점을 둡니다.

리더십 역량과 데이터 분석 능력을 바탕으로 팀의 성과를 관리하고, SAP ERP를 포함한 도구를 활용하여 프로세스를 표준화하고 개선합니다. 3:30 PM–12:30 AM 교대제이며, 현지와 크로스펀셔널 협업이 활발합니다.

Qualifications

• Engineering/Business degree 보유, 공급망 관리 관련 학위 선호
• 7–10년의 공급망 관리, 물류, 고객 운영, 제조 등 관련 경력 보유
• 데이터 분석 및 해석 능력 우수, SAP ERP 및 공급망 프로세스 숙련

Responsibilities

• 8–15명의 Customer Operations Specialists를 이끌고 고객 주문 프로세스 표준 준수 및 이니셔티브 달성
• 팀원 코칭·개발 및 팀 분위기 형성
• 주문-현금 프로세스에 대한 가이드 제공 및 효율성 향상 구현
• New Hire Training과 협력하여 온보딩 및 교육 실행
• 수요/배치/제품 공급 관리 등 타 부서와 협업해 표준 프로세스 유지 및 개선

Skills

Data analysis

Leadership

Communication

Mentoring

Analytical thinking

Customer orientation

Education

Bachelor’s degree in Engineering, Business Administration, Supply Chain Management, or related field

Tools

SAP ERP

Excel

SQL

Tableau

Job description

회사 개요 우리는 전 세계가 사랑하는 식품을 만들기 위해 존재합니다. 하지만 우리는 그 이상을 합니다. 우리 회사는 선한 영향력을 발휘하는 것을 최우선으로 하는 곳이며, 매일매일 배움을 확장하고 새로운 시각을 탐구하며 새로운 가능성을 재창조하는 공간입니다. 우리는 서로에게 도전하고 성장할 수 있는 대담한 사고를 가진 인재, 즉 최선을 다할 수 있는 인재를 찾습니다. 식품 분야의 확고한 리더가 되기 위해, 우리는 끊임없이 다음을 향해 도전하는 사람들과 함께합니다.

OVERVIEW

As a Customer Fulfillment Team Manager, you will lead a team of 8–15 Customer Operations Specialists to deliver operational and service excellence, strengthen customer order processes, and improve supply chain efficiency. You will create a culture of belonging, coach and develop team members, and work with Customer Fulfillment, Logistics Operations, the Customer Center of Excellence, and cross-functional partners to execute customer strategies and continuously improve standard processes. The role includes daily direction setting, resource allocation, onboarding, training, issue resolution, and accountability for process performance. Based in Mumbai, this hybrid role reports to the Customer Fulfillment Head and works the 3:30 PM to 12:30 AM shift, collaborating with demand, deployment, product supply management, customer order services, replenishment teams, and regional counterparts.

KEY ACCOUNTABILITIES

• Lead and manage a team of 8-15 Customer Operations Specialists, ensuring adherence to customer order process standards and delivery of customer initiatives.
• Educate, coach, and motivate team members while strengthening customer operations and SAP technical capabilities.
• Build a culture of belonging through individual development plans, team camaraderie, open communication, trust, and respect.
• Provide guidance on order-to-cash processes, including allocations, order additions, and pricing issues, and implement improvements that enhance efficiency and accuracy.
• Own onboarding and continuous training in partnership with the New Hire Training and Process Lead, including staffing coordination and training execution.
• Partner with Customer Fulfillment, Logistics Operations, Warehousing, Transportation, Sales and cross-functional teams to eliminate losses, share information, and maintain standard process rigor.
• Provide daily leadership and direction for customer strategies and priorities; lead the Daily Direction Setting process, including team health checks, prioritization, and resource allocation.
• Lead continuous improvement, maintain standard processes and team accountability, and ensure effective communication and alignment across customer teams.

MINIMUM QUALIFICATIONS

• Education: Bachelor’s degree in Engineering, Business Administration, Supply Chain Management, or a related field.
• Experience: 7–10 years of related experience in supply chain management, logistics, customer operations, manufacturing, or a similar environment.
• Technical Skills: Proficiency in SAP ERP and supply chain processes; strong data analysis and interpretation skills; working knowledge of tools such as Excel, SQL, or Tableau; and experience with process mapping, standardization, root cause analysis, corrective action planning, and process performance monitoring.
• Soft Skills: Strong people leadership, communication, collaboration, mentoring, motivation, conflict resolution, negotiation, analytical and critical thinking, customer orientation, attention to detail, and the ability to remain calm and systematic under pressure.
• People Management: Demonstrated experience leading, developing, and managing teams; conducting performance reviews and providing feedback; building inclusive team environments; resolving team dynamics; and leading cross-functional groups.

PREFERRED QUALIFICATIONS

• 10–12 years of related experience, particularly in supply chain planning and execution, logistics, manufacturing, or customer operations.
• Advanced degree in Engineering, Business Administration, Supply Chain Management, or a related field.
• Experience with SAP implementation or upgrades, relevant SAP modules, and training team members on SAP best practices.
• Experience with quality management systems or continuous improvement methods such as ISO or Six Sigma, including process audits and assessments.
• Experience leading diverse and cross-functional teams, using customer satisfaction metrics and feedback to improve operations, and managing end-to‑end supply chain risks and bottlenecks.

자격 요건 지원자는 해당 직무가 위치한 국가의 최소 연령 요건을 충족해야 합니다.

General Mills는 전 세계가 사랑하는 식품을 만듭니다. 100여 개 시장에 걸쳐서 우리는 힘을 합쳐 새로운 제품을 개발하고, 혁신을 주도하며, 함께 성장해 나갑니다. 이곳에서 여러분은 선의를 추구하는 기업에서 의미 있는 일을 하며 식품 산업의 미래를 이끌어 나갈 수 있습니다.