Customer Financial Services Representative-Senior

FedEx Group; Hyderabad; On-site; INR 600,000 - 850,000; Full time

Job summary

FedEx Hyderabad is hiring for Field Finance: Ship to Collect, GCI, Credit and Collections, Disputes, Cash Applications, Billing. You will support the MEISA Ship-To-Collect team, handle cash applications, invoice disputes and collections, and ensure accuracy and compliance with internal standards.

We value 2-3 years of collections experience, strong communication skills, and familiarity with SAP/Oracle/Salesforce.

Qualifications

• 2-3 years experience in collections & disputes, contact with global customers, customer service skills, root causes analysis.
• Accuracy, attention to detail, MS Office and PC skills.
• English language mandatory.
• OTC/STC process experience and exposure to third-party auditors / customer portals is a plus.

Responsibilities

• Support MEISA Ship-To-Collect team in cash applications, invoice disputes and collections.
• Ensure defined processes are completed to deadlines with accuracy and compliance.
• Identify anomalies and escalate complex issues per rules and procedures.
• Collaborate with global customers and cross-functional teams to resolve issues.

Skills

Accuracy & Attention to Detail

Microsoft Office & PC Skills

Numerical Skills

Team Working Skills

Written & Verbal Communication Skills

Negotiation Skills

Problem Solving Skills

Tools

SAP

Oracle

Salesforce

Job description

Field Finance: Ship to Collect; GCI; Credit and Collections; Disputes; Cash Applications; Billing

Who we are

At FedEx, moving the world doesn't only mean delivering for our customers around the globe. Moving the world is also about creating what's next. We are Team FedEx and we are 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what's next.

This isn't a place to get just a job. Here, you get a career for life. Its a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results for our customers, for our people and for the planet.

Here, you will have the flexibility and empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we will continue to drive and deliver excellence.

Our Values

We take pride in being a people-first company, where our employees feel safe, valued and respected. Our culture values empower us to deliver great results.

With one FedEx culture, we:

Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what's next

Awards

• FedEx has consistently ranked among the top 20 in the Worlds Most Admired Companies report, published in FORTUNE magazine, since 2001
• Ethisphere named FedEx as one of Worlds Most Ethical Companies in 2023

What you will be doing:

You will be a member of the MEISA Ship-To-Collect Team, supporting the MEISA organization and our customers in all matters related with cash application, invoice disputes and collections. Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalat

What do you bring with you:

Required Experience – 2-3 years collections & disputes, contact with global customers, customer service skills, root causes analysis.

Skills required - Accuracy & Attention to Detail; Microsoft Office & PC Skills; Numerical Skills; Team Working Skills; Written & Verbal Communication Skills, Negotiation Skills, Problem Solving Skills

Languages requirement - English is mandatory

Add value – experience working with third party auditors / customer portals, Bespoke activities, working experience with SAP/Oracle/Salesforce apps

Experience in OTC/STC process.

What you can expect

Spread your wings and take ownership of your career with opportunities to network and connect with professionals in your field and involvement in cross-functional projects

A supportive and inclusive work environment.

Mentorship and guidance from industry professionals.

Exposure to real-world projects.

Valuable skills and experience to enhance your resume.

Opportunity to enhance your knowledge by using the Tuition Assistance program that will help you abreast with the updates & knowledge in your field.

Our Commitment to Equal Opportunities

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

Everyone at FedEx has a part to play. It's about coming up with smart solutions, remaining resilient in the face of setbacks, and going above and beyond to get the job done. And whether you're a business leader or delivery driver, you'll be empowered to take responsibility and overcome each challenge in your own way.

Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalat

Accuracy & Attention to Detail;Microsoft Office & PC Skills;Numerical Skills;Team Working Skills;Written & Verbal Communication Skills

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and