Special Services Representative

FedEx; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

A global logistics company in Mumbai is looking for an Inventory and Logistics Management professional. The successful candidate will be responsible for maintaining accurate inventory levels, optimizing logistics processes, and analyzing data for improvements. Applicants should have a Bachelor's degree in a related field and 2–5 years of experience in logistics or inventory management. Strong knowledge of WMS/ERP systems and analytical skills are required to excel in this role.

Qualifications

• 2–5 years of experience in logistics, warehousing, or inventory management.
• Strong knowledge of WMS/ERP systems.
• Ability to work in fast-paced environments with tight deadlines.

Responsibilities

• Maintain accurate inventory levels across warehouses.
• Create reports on stock accuracy and warehouse KPIs.
• Support internal and external audits.

Skills

Analytical skills

Communication skills

Coordination skills

Problem-solving skills

Education

Bachelor’s degree in supply chain, Logistics, Business or related field

Tools

WMS/ERP systems (SAP, Oracle, Manhattan, Odoo, Zoho)

Power BI

Excel (VLOOKUP, Pivot Tables, Reporting)

Job description

Special Services Local; Customer Interaction for Quotes; Bookings & Queries; Customer Retention; Customer Satisfaction; Execute Standard Operating Procedures per Product; Gross Margin Achievement/ Growth; Job Conversion; Policy & Procedure Compliance; Revenue Achievement/ Growth; Service Performance; Vendor Usage; Provide support for RFQ/RFI and support requirements by bundling available capabilities for our vendor pool.

"Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date"

Key Responsibilities

Inventory Control & Accuracy

• Maintain accurate inventory levels across all warehouses.
• Schedule regular cycle counts, reconciliations, and variance investigations.
• Ensure proper documentation of inventory adjustments, transfers, and stock movements.
• Coordinate with warehouse managers & specialist to ensure goods are stored, handled, and recorded correctly.
• Ensure optimal warehouse layout, slotting, and space utilization to improve picking efficiency.
• Coordinate with Warehouse specialist & managers to transfer goods internally as requested by customer.

Customer Coordination

• Ensure proper updates are provided to customers weekly, monthly & quarterly basis.
• Work with customer to ensure customers and FedEx WMS is matching.
• Present KPI’s using data during QBR’s & MBR’s.

Process Optimization

• Improve logistics workflows to reduce handling time, increase accuracy, and minimize losses.
• Implement standard operating procedures (SOPs) for inventory movement and documentation.
• Drive continuous improvement initiatives to reduce stock discrepancies and shrinkage.

Data Analysis & Reporting

• Create daily, weekly and monthly reports on stock accuracy, aging inventory and warehouse KPIs.
• Analyse data to identify trends, bottlenecks or risks in the supply chain.
• Recommend actions to reduce carrying cost, improve stock rotation and enhance order fulfilment.

Compliance & Audits

Support internal and external audits, ensuring proper inventory documentation and procedures.

You will be a great fit

• Bachelor’s degree in supply chain, Logistics, Business or related field.
• 2–5 years of experience in logistics, warehousing or inventory management.
• Strong knowledge of WMS/ERP systems (SAP, Oracle, Manhattan, Odoo, Zoho etc.).
• Strong analytical skills with proficiency in Power BI & Excel (VLOOKUP, Pivot Tables, Reporting).
• Strong communication and coordination skills within multi-functional logistics teams.
• Ability to work in fast-paced distribution environments with tight deadlines.

Preferred (Good To Have)

• Certifications: CPIM, CSCP, CLTD, Lean Six Sigma.
• Experience in 3PL, freight forwarding or e-commerce logistics.
• Knowledge of transportation planning and demand forecasting.

Interpersonal & Hard Skills

• Interpersonal Skills
• Judgement & Decision Making Skills
• Negotiation Skills
• Planning & Organizing Skills
• Problem Solving Skills

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable and inclusive workforce in which we enforce fair treatment and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability or any other characteristic protected by applicable laws, regulations and ordinances.

Our Company

FedEx is one of the world’s largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P‑S‑P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle and return these profits back into the business, investing back in our people. Our success in the industry is attributed to our people. Through our P‑S‑P philosophy we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.