Customer Experience Specialist-Container Sales

A.P. Moller Maersk; Mumbai; On-site; INR 500,000 - 700,000; Full time

Benefits offered by this job

Impact

Opportunity

Innovation

Global Exposure

Work-Life Balance

Job summary

Maersk is seeking a professional for a contractual role in Mumbai to support global operations and customer-centric processes. You will manage customer channels, handle cases, onboard new customers, and maintain key relationship management activities.

This 11-month contract role includes shift timing to support international operations and drive service excellence. You will join a diverse, global team and contribute to process improvements, with opportunities for learning and growth within

Responsibilities

• Customer channel management
• Case management
• Customer onboarding and relationship management
• Contract and dispute management

Job description

At Maersk , we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what s possible-setting new benchmarks for efficiency, sustainability, and excellence.

We believe in the power of diversity, collaboration, and continuous learning , and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100, 000 employees across 130 countries, we work together to shape the future of global trade.

Join us as we leverage cutting-edge technologies and create global opportunities. Let s sail together towards a brighter, more sustainable future with Maersk.

Key Responsibilities:

• Customer channel management
• Case Management
• Customer onboarding and relationship management
• Contract and dispute management

Role Details:
Contractual role - 11 Months contract
Shift time - 1. 30 PM - 10. 30 PM

What We Offer:

• Impact : Be part of a team that directly contributes to global operations.
• Opportunity : Unlock professional and personal growth through diverse career pathways.
• Innovation : Work with a team that embraces technology and continuous improvement.
• Global Exposure : Collaborate across geographies and cultures.
• Work-Life Balance : Flexible working arrangements to support your well-being.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .