Customer Experience Specialist-Container Sales

APM Terminals; Navi Mumbai; On-site; INR 420,000 - 540,000; Part time

Benefits offered by this job

Impact on operations

Growth opportunities

Innovation culture

Global exposure

Work-life balance

Job summary

Maersk in Navi Mumbai is seeking a dynamic professional for a contractual role handling customer channel management, case handling, onboarding and relationship management, and contract-related dispute management. The position is a fixed 11-month contract with shift timing 1:30 PM to 10:30 PM.

The role offers exposure to global operations, cross-geography collaboration, and growth opportunities in a multinational logistics context.

Responsibilities

• Customer channel management
• Case Management
• Customer onboarding and relationship management
• Contract and dispute management

Job description

At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence. We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade. Join us as we leverage cutting-edge technologies and create global opportunities. Let’s sail together towards a brighter, more sustainable future with Maersk.

Key Responsibilities:

• Customer channel management
• Case Management
• Customer onboarding and relationship management
• Contract and dispute management

Role Details:

• Contractual role - 11 Months contract
• Shift time - 1.30 PM - 10.30 PM

What We Offer:

• Impact: Be part of a team that directly contributes to global operations.
• Opportunity: Unlock professional and personal growth through diverse career pathways.
• Innovation: Work with a team that embraces technology and continuous improvement.
• Global Exposure: Collaborate across geographies and cultures.
• Work-Life Balance: Flexible working arrangements to support your well-being.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process.

If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains.

As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people.

With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.