Customer Experience Manager - EIL

Auxilo Finserve Private Limited; Mumbai; On-site; INR 600,000 - 800,000; Full time

Job summary

A financial services company is seeking a Customer Experience Manager in Mumbai, Maharashtra. The ideal candidate will have experience in Education Institution Lending and B2B sales, along with excellent communication and networking skills. Responsibilities include managing relationships with schools, colleges, and universities, along with market mapping. This is an on-site position requiring travel for institution visits and audits.

Qualifications

• Strong experience in Education Institution Lending.
• Proven track record in B2B sales and relationship management.
• Knowledge of credit basics including financial ratios and bank statements.

Responsibilities

• Manage customer relationships with educational institutions.
• Conduct visits and audits to ensure quality service.
• Market mapping and territory knowledge.
• Communicate and present effectively to stakeholders.

Skills

B2B sales

Relationship management

Excellent communication skills

Education

Graduate

Job description

Customer Experience Manager - EIL

Job Description

Key Responsibilities:

1-Strong experience in Education Institution Lending – Schools, colleges, universities, coaching institutes
2-Proven track record in B2B sales and relationship management
3-Knowledge of credit basics – financial ratios, bank statements, P&L, balance sheet understanding
4-Market mapping & territory knowledge within assigned geography
5-Excellent communication, presentation & networking skills
6-Comfortable with travel for institution visits, audits, and relationship management

Short Info

• Posted: 2 day(s) ago
• Qualifications: Graduate
• Experience: 2 Years - 0 Monthsto5 Years - 0 Months