Customer Experience Manager

Auxilo Finserve; Mumbai; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Petrol reimbursement

Mobile reimbursement

Quarterly incentives

Job summary

Auxilo Reach is hiring a Customer Experience Manager to oversee client interactions, documentation, and end-to-end loan processes across key locations in India. The role involves meeting clients in-office, explaining loan and product options, and coordinating with credit teams to ensure smooth disbursements.

The ideal candidate has proven sales experience, strong communication skills, and the ability to work independently within a team.

Qualifications

• Proven experience in sales or a related field.
• Excellent communication (Local state language is must) and interpersonal skills.
• Ability to work independently and as part of a team.
• Knowledge of financial products and services is a plus.

Responsibilities

• Client Meetings: Meet with prospective clients (In office) to discuss and understand their financial needs.
• Documentation and System Entry: Collect all necessary information and documentation from clients; Ensure accurate and timely entry of client details into the system.
• Query Handling: Address queries from customers and the Credit team; Oversee the disbursement workflow.
• Business Development: Collaborate with Relationship Channels to create avenues for business inflow; participate in campaigns to enhance brand visibility.
• Achieving Business Targets: Meet allocated targets using leads from multiple channels.

Skills

Sales experience

Communication skills

Interpersonal skills

Job description

Customer Experience Manager-Higher Education Loans

Auxilo Reach: Mumbai, Pune, Ahmedabad, Delhi, Bangalore, Hyderabad, Chennai.

Job Description

We are seeking a dynamic and results-oriented individual to join our team as a Customer Experience Manager. The successful candidate will be responsible for various aspects of the loan/product sales process, from client interactions to disbursement. If you are a proactive and customer-focused professional with a keen interest in the financial services sector.

Key Responsibilities

• Client Meetings

  • Meet with prospective clients (In office) to discuss and understand their financial needs.
  • Effectively communicate the details and intricacies of our loan and product offerings.

• Documentation and System Entry

  • Collect all necessary information and documentation from clients.
  • Ensure accurate and timely entry of client details into the system.

• Query Handling

  • Address queries from both customers and the Credit team.
  • Oversee the entire process from file login to disbursement, ensuring a smooth and efficient workflow.

• Business Development

  • Collaborate with Relationship Channels to create avenues for business inflow.
  • Participate in various campaigns and marketing activities to enhance brand visibility.
  • Support Relationship Channels as required.

• Achieving Business Targets

  • Meet allocated business targets based on assigned parameters.
  • Utilize leads generated through the Contact Center, Consultants, marketing activities, and natural market/referrals.

Additional Incentives

• Reimbursement of petrol and mobile expenses.
• Quarterly incentives based on performance.

Qualifications and Skills

• Proven experience in sales or a related field.
• Excellent communication (Local state language is must) and interpersonal skills.
• Ability to work independently and as part of a team.
• Knowledge of financial products and services is a plus.