Customer Experience Manager

Staunch HR Services Private Limited; Chennai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Staunch HR Services Private Limited in Chennai is seeking an experienced Customer Experience Manager to lead the customer service team and drive excellence in service delivery, ensuring timely resolutions and high-quality interactions.

You will develop robust customer service procedures, design loyalty programs, set measurable satisfaction targets, monitor performance metrics, and communicate clearly with customers and staff to sustain loyalty and profitable operations.

Qualifications

• Proven track record in customer service.
• Experience leading customer service teams.
• Ability to monitor performance metrics.

Responsibilities

• Supervise daily customer service operations.
• Respond promptly to customer service issues and inquiries.
• Maintain accurate records of all customer interactions.

Skills

Customer service leadership

Analytical skills

Interpersonal skills

Crisis management

Job description

We are seeking an experienced Customer Experience Manager to lead our customer service department and ensure the delivery of exceptional service to our clients. The primary goal of this role is to enhance customer satisfaction, loyalty, and retention while maintaining efficient and profitable operations. The ideal candidate will have a proven track record in customer service, demonstrating a deep understanding of industry trends and best practices. Key responsibilities include supervising daily operations, responding promptly to customer service issues, and maintaining accurate records of all customer interactions. The Customer Experience Manager will also be responsible for developing effective customer service procedures, implementing loyalty programs, and setting measurable customer satisfaction goals. Strong leadership and interpersonal skills are essential, as this role requires effective communication with both customers and team members. The candidate should possess analytical skills to monitor performance metrics and identify areas for improvement. Additionally, the ability to handle crises, make informed decisions, and manage multiple tasks simultaneously is crucial. If you are passionate about enhancing customer experiences and driving process improvements, we encourage you to apply for this exciting opportunity.