Customer Experience Lead

Hewlett Packard Enterprise India Private Limited; Chennai District; On-site; INR 300,000 - 520,000; Full time

Job summary

Hewlett Packard Enterprise India Private Limited is seeking an entry-level Sales Operations professional to support sales processing activities and develop capabilities across processes. The role requires learning requirements, data analysis, and data-driven improvements to enhance performance and customer satisfaction.

The role is designed as onsite, with primary work from an HPE office, and mandates a business management degree with a 0–2 year experience profile.

Qualifications

• Bachelor's degree in Business Management or equivalent.
• Typically 0–2 years experience.
• Good written and verbal communication in English and local language.

Responsibilities

• Supports sales processing activities for assigned areas and processes.
• Learns requirements and develops capability in all areas of sales processing.
• Collects, consolidates, and charts data from sales and process results to identify trends and issues; learns and practices basic analysis.
• Implements specified changes to processes and tools to improve performance, efficiency and customer satisfaction.

Skills

Analytical skills

Statistics

Problem solving

English communication

Education

Bachelor's degree in Business Management

Tools

Sales processing tools

Job description

Customer Experience Lead

This role has been designed as 'Onsite' with an expectation that you will primarily work from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what's next for you.

What you’ll do:

• Supports sales processing activities for assigned areas and processes
• Learns requirements and develops capability in all areas of sales processing
• Collects, consolidates, and charts data from sales and process results for assigned portions of operations areas to identify trends and issues learns and practices basic analysis
• Implements specified changes to processes and tools to improve performance, efficiency and customer satisfaction
• Develops understanding of internal and external relationships with stakeholders for performance expectations and needs

What you need to bring:

Education and Experience Required:

• Bachelor's degree in Business Management or equivalent
• Typically 0-2 years experience

Knowledge and Skills:

• Basic understanding of business and sales processing tools, systems and practices
• Good analytical, statistics and problem solving skills. Good written and verbal communication skills mastery in English and local language.

What We Can Offer You:

• We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.
• We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job: Sales Operations Job Level: Entry

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.