Customer Experience - CSAT

Vyapar; Bengaluru; On-site; INR 400,000 - 650,000; Full time

Job summary

Vyapar is seeking a Customer Experience CSAT role to monitor and improve customer satisfaction across channels. You will analyze feedback, identify trends, and implement strategies to enhance overall CX, working with cross-functional teams to address concerns and drive positive outcomes.

The role involves developing and maintaining CSAT metrics and reports, leveraging data-driven insights to raise customer satisfaction levels and support business goals.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or related field.
• 1-4 years of experience in the Customer Experience department.
• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment.

Responsibilities

• Monitor customer satisfaction levels through surveys, feedback, and other channels.
• Analyze customer feedback to identify trends and areas for improvement.
• Implement strategies to improve overall customer experience and satisfaction.
• Collaborate with cross-functional teams to address customer concerns and drive positive outcomes.
• Develop and maintain customer satisfaction metrics and reports.

Skills

Interpersonal Skills

Cross-functional Collaboration

Customer Satisfaction Analysis

Attention to Detail

Teamwork

Strategic Planning

Data Analysis

Communication Skills

Report Generation

Feedback Monitoring

Education

Bachelor's degree in Business Administration/Marketing or related field

Job description

The Customer Experience - CSAT role is responsible for monitoring and improving customer satisfaction levels through various channels. This position plays a crucial role in analyzing customer feedback, identifying areas for improvement, and implementing strategies to enhance overall customer experience.

Roles and Responsibilities:

• Monitor customer satisfaction levels through surveys, feedback, and other channels.
• Analyze customer feedback to identify trends and areas for improvement.
• Implement strategies to improve overall customer experience and satisfaction.
• Collaborate with cross-functional teams to address customer concerns and drive positive outcomes.
• Develop and maintain customer satisfaction metrics and reports.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or related field.
• 1-4 years of experience in the Customer Experience department.
• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment.

Required Skills

Interpersonal Skills Cross-functional Collaboration Customer Satisfaction Analysis Attention to Detail Teamwork Strategic Planning Data Analysis Communication Skills Report Generation Feedback Monitoring