Customer Experience Coordinator

CENCORA BUSINESS SERVICES INDIA PRIVATE LIMITED; Pune District; Hybrid; INR 420,000 - 650,000; Full time

Job summary

Cencora is seeking a meticulous Customer Engagement Coordinator in Pune, India to validate data, review customer documentation, and create onboarding records, supporting Engagement Specialists and Managers. You will ensure regulatory compliance, manage document workflows, and help maintain high service standards in a detail-oriented, process-driven environment.

This role requires collaboration across teams and proactive communication with customers to resolve documentation gaps and keep

Qualifications

• High School Diploma/GED or equivalent experience required.
• 2+ years of experience in troubleshooting, operational project coordination, corrective maintenance, or a related field required.
• Communicates clearly and professionally by phone and in writing.
• Provides calm, customer-focused issue resolution to prevent escalations.
• Stays organized, detail oriented, and able to multitask across priorities.
• Uses sound judgment, critical thinking, and creative problem solving.
• Works effectively with Microsoft Office, Outlook, and CRM or database tools.

Responsibilities

• Review and validate customer information for accuracy and regulatory alignment.
• Analyze and verify customer documents for completeness and compliance.
• Create and maintain onboarding records, ensuring accuracy before activation.
• Ensure regulatory validations meet industry standards and legal requirements.
• Support Specialists and Managers by managing document workflows and resolving discrepancies.
• Escalate complex issues to Specialists/Managers with timely follow-up.
• Collaborate with Specialists to support onboarding and data updates.
• Communicate with customers to collect missing docs and provide onboarding updates.
• Adhere to workflows for data validation and documentation checks.
• Maintain organized records to support audits.
• Identify opportunities to improve onboarding efficiency and reduce errors.

Skills

Communication

Detail orientation

Multitasking

Problem solving

Education

High School Diploma or equivalent

Tools

Microsoft Office

Outlook

CRM software

Job description

Job Description Summary

We are seeking a meticulous and organized Customer Engagement Coordinator to play a vital role in ensuring accurate customer records, regulatory compliance, and efficient onboarding processes. In this role, you will be responsible for validating data, reviewing customer documentation, and creating and maintaining onboarding records. Acting as a key support resource for our Customer Engagement Specialists and Managers, you will contribute to maintaining exceptional service standards and streamlined operations. This role is ideal for someone who thrives in a detail-oriented, process-driven environment within a customer-focused team.

Responsibilities

• Data Validation: Review and validate customer information to ensure accuracy, consistency, and alignment with organizational and regulatory standards.
• Document Review: Analyze and verify customer-submitted documents for completeness, accuracy, and compliance with regulatory guidelines.
• Onboarding Records: Create, maintain, and review onboarding records for new customers, ensuring all documentation and data are accurate and complete before activation.
• Regulatory Compliance: Conduct regulatory validations to ensure all customer records and processes meet industry standards and legal requirements.
• Team Support Specialist and Manager Support: Provide operational and administrative support to Customer Engagement Specialists and Managers by managing document workflows, resolving discrepancies, and facilitating the approval of customer records.
• Issue Escalation: Identify and elevate complex documentation or compliance issues to Specialists or Managers for resolution, ensuring timely follow-up and action.
• Process Collaboration: Partner with Specialists and Managers to support customer onboarding, data updates, and other customer engagement initiatives.
• Customer Interaction (as needed): Communicate with customers to collect missing documentation, clarify data discrepancies, or provide updates on the status of their onboarding or regulatory validations. Assist in addressing customer queries related to documentation or compliance processes, collaborating with Specialists and Managers to ensure a positive experience.
• Operational Excellence Process Adherence: Follow established workflows and procedures for data validation, document review, and regulatory checks, ensuring consistency and compliance.
• Audit Preparation: Maintain organized and accurate records to support internal and external audits.
• Continuous Improvement: Identify and recommend opportunities for process enhancements to improve efficiency, reduce errors, and enhance the onboarding experience.

Qualifications

• High School Diploma/GED or equivalent experience required.
• 2+ years of experience in troubleshooting, operational project coordination, corrective maintenance, or a related field required.
• Communicates clearly and professionally by phone and in writing.
• Provides calm, customer-focused issue resolution to prevent escalations.
• Stays organized, detail oriented, and able to multitask across priorities.
• Uses sound judgment, critical thinking, and creative problem solving.
• Works effectively with Microsoft Office, Outlook, and CRM or database tools.

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodation requests will not be returned.

About Cencora

Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We are a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.