Customer Experience Associate

GRIPIT; Ahmedabad District; On-site; INR 240,000 - 380,000; Full time

Job summary

GRIPIT is seeking a customer care specialist to support premium home appliances by handling calls, emails, and chats with a high standard of service. You will guide customers through usage, troubleshooting, and maintenance while logging issues in Zoho CRM.

Ideal candidates have 1–2 years in consumer electronics customer care, strong English/Hindi communication, and a patient, empathetic approach. The role involves collaboration with service centers and logistics to ensure swift resolutions.

Qualifications

• 1–2 years of customer care experience for consumer durables/electronics.
• Strong communication in English and Hindi; additional regional languages are a plus.
• Ability to type accurately and navigate computer applications.

Responsibilities

• Handle inbound and outbound customer calls, emails, and chats for premium home appliances.
• Assist customers with product usage, troubleshooting, and maintenance questions.
• Log and track complaints, warranty claims, and service requests in the CRM (Zoho).
• Coordinate with demo experts, service centers, and logistics for faster resolution.
• Maintain high service quality aligned with global customer experience benchmarks.

Skills

CRM experience

Communication skills

Empathy & patience

Typing speed

Tools

Zoho CRM

Job description

At GRIPIT, we partner with leading global brands to help them establish and scale in India. From import and distribution to e-commerce, marketing, and after-sales service, we offer end-to-end solutions that bridge global innovation with Indian consumers.

With a growing portfolio of international brands such as Bissell, Narwal, Yale, and EcoFlow, design and customer experience play a central role in how we communicate value and build trust across our ecosystem.

Key Responsibilities

• Handle inbound & outbound customer calls, emails, and chats related to premium home appliances.
• Assist customers with product unboxing, usage guidance, troubleshooting, and maintenance queries.
• Log and track customer complaints, warranty claims, and service requests in the CRM (Zoho).
• Coordinate with demo experts, service centers, and logistics teams for faster resolution.
• Maintain high standards of service quality aligned with global customer experience benchmarks.
• Strong communication skills in English & Hindi; regional languages are an advantage.
• High empathy and patience while interacting with premium customers.
• Basic technical troubleshooting ability for home appliances.
• Good typing speed and proficiency in computer applications; CRM experience preferred.
• Prior experience (1–2 years) in customer care for consumer durables/electronics.