Customer Engineer, Google Workspace

Google Inc.; Gurugram District; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

Google is seeking a mid-level Share Customer Engineer for Google Workspace in India. You will educate customers on Google Workspace and Google Enterprise, understanding requirements and developing proofs-of-concept while advising on integration strategies and architectures.

You will guide customers on AI-driven solutions and automate complex workflows at scale, ensuring security and compliance. You will collaborate with product marketing and engineering to stay ahead of trends, presenting

Qualifications

• Bachelor’s degree in CS, engineering or related field.
• 6 years of customer-facing technical pre-sales or solutions architecture experience.
• Experience with UC&C and enterprise productivity solutions.
• Scripting for automation, code development and low-code/no-code solutions.
• Experience gathering business requirements and leading technical presentations.

Responsibilities

• Educate customers on Google Workspace and Google Enterprise; enable technical innovation.
• Partner with customers to understand requirements and develop solutions/POCs.
• Build trusted advisory relationships and advise on integration strategies and architectures.
• Help customers develop AI practice with strong technology direction for solutions.
• Deliver industry or vertical solutions to maximize advantages of Google Workspace.

Skills

UC&C experience

Scripting

Code development

Low-code/No-code

Requirements gathering

Education

Bachelor's degree in Computer Science, Engineering, or related field

Master's degree in Computer Science, Engineering, Mathematics, or technical field

Tools

UC&C platforms

Job description

Share Customer Engineer, Google Workspace

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Mid

Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

Share Customer Engineer, Google Workspace

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• 6 years of experience in a customer-facing technical pre-sales or solutions architecture role.
• Experience with Unified Communications and Collaboration (UC&C) and enterprise productivity solutions.
• Experience with scripting for automation, code development and low code/no code solutions.
• Experience gathering business requirements, conducting white-boarding sessions, and leading technical presentations.

Preferred qualifications:

• Master's degree in Computer Science, Engineering, Mathematics, or a technical field.
• Experience in modern productivity and collaboration platforms, with expertise in integrating AI, IoT, and Audio/Visual (A/V) systems to deliver next-generation user experiences.
• Ability to effectively present and articulate the business value of the Google AI full stack, Generative AI solutions, and cloud platform capabilities to C-suite executives, Line of Business (LoB) leaders, and technical stakeholders.
• Ability to drive thought leadership in digital workplace transformation, the future of work, AI-powered workplace solutions, smart spaces, or related emerging domain areas.

About the job

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

As a Google Workspace Customer Engineer, you will play a key role in understanding the needs of our customers, enabling them with your business and technical expertise so that they can help shape the future of work and the digital workplace. In this role you will be expected to drive the Technical Win strategy for key accounts, acting as the bridge between ambiguous customer challenges and AI-driven solutions. A central focus of your role will be driving Agentic Workplace Transformation (AWT) by helping customers move beyond simple task acceleration to automating complex, multi-step workflows across their entire organization. You will demonstrate how the unified platform of Google Workspace and Gemini Enterprise breaks down "context silos," allowing humans and AI agents to collaborate seamlessly with shared enterprise-wide context grounded in the organization's data. You will advise customers on deploying and governing the AI agents—built by Google, partners, or the customers themselves—to ensure high-value automation at an organizational scale while maintaining enterprise-grade security and compliance.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

About the job

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

As a Google Workspace Customer Engineer, you will play a key role in understanding the needs of our customers, enabling them with your business and technical expertise so that they can help shape the future of work and the digital workplace. In this role you will be expected to drive the Technical Win strategy for key accounts, acting as the bridge between ambiguous customer challenges and AI-driven solutions. A central focus of your role will be driving Agentic Workplace Transformation (AWT) by helping customers move beyond simple task acceleration to automating complex, multi-step workflows across their entire organization. You will demonstrate how the unified platform of Google Workspace and Gemini Enterprise breaks down "context silos," allowing humans and AI agents to collaborate seamlessly with shared enterprise-wide context grounded in the organization's data. You will advise customers on deploying and governing the AI agents—built by Google, partners, or the customers themselves to ensure high-value automation at an organizational scale while maintaining enterprise-grade security and compliance.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Educate our customers on the power of Google Workspace and Google Enterprise, enable them to successfully drive technical innovation.
• Partner with customers, understand their requirements and pain points and develop solutions and proof-of-concepts (POCs).
• Build trusted advisory relationships and make recommendations on integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement a complete solution providing best practice advice to customers to optimize Google Cloud effectiveness.
• Help customers develop AI practice with strong technology direction for creating and building solutions to elevate customer productivity.
• Deliver Industry or vertical solutions that allow Google to help customers maximize advantages of using Google Workspace.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.