Customer Data Management (CDM) Architect

dnA Consulting; Mysuru; Presencial; INR 4.000.000 - 7.000.000; Jornada completa

Descripción de la vacante

dnA Consulting seeks a CDM Architect to define and govern customer master data across CRM, TMS, billing and finance, driving data architecture, governance and platform modernization.

Requires TOGAF or equivalent certification, hands-on Oracle Fusion and Groovy scripting, Salesforce knowledge, and Azure experience. Mentors engineers and leads cross-system reconciliation and governance initiatives.

Formación

• TOGAF certification or equivalent enterprise-architecture credential.
• Experience in industries with high data volumes and complex billing processes.
• Working knowledge of Salesforce as a downstream consumer of the customer master.
• Hands-on Groovy scripting for Fusion integration and customization.
• Cloud platform experience, preferably Microsoft Azure.

Responsabilidades

• Define and maintain enterprise customer master data architecture, roadmap and target-state design.
• Establish MDM principles, customer hierarchy models, attribute ownership and golden-record definitions.
• Design scalable account structures for sales, operations, billing, credit and finance.
• Set enterprise data standards, naming conventions, address standardization and validation frameworks.
• Drive modernization of the customer data platform, integration fabric and Fusion customization strategy.
• Produce architecture blueprints, integration patterns and technical design documents.
• Architect and govern publication and synchronization of customer data to CRM, TMS, billing and finance systems.
• Define API standards, event patterns, authentication, error handling and retry strategies.
• Lead governance of architecture reviews and approve high-impact changes to the customer domain.
• Translate business requirements into resilient, scalable solution designs.

Conocimientos

Enterprise Architecture

TOGAF

Master Data Management

Salesforce integration

Groovy scripting

Oracle Fusion

Azure cloud

Educación

TOGAF certification

Herramientas

Oracle Fusion

Salesforce

Azure

Descripción del empleo

Role & responsibilities

Master Data Architecture & Strategy

• Define and maintain the enterprise customer master data architecture, roadmap, and target-state design.
• Establish MDM principles, customer hierarchy models, attribute ownership, and golden-record definitions.
• Design scalable account structures that serve sales, operations, billing, credit, and finance simultaneously.
• Set enterprise data standards naming conventions, address standardization, validation frameworks, and

survivorship rules.

• Drive modernization of the customer data platform, its integration fabric, and Fusion customization strategy.

Solution & Integration Architecture

• Produce architecture blueprints, integration patterns, reference architectures, and technical design documents.

Customer Data Management (CDM) Architect

• Architect and govern the publication and synchronization of customer data to CRM, TMS, billing, and finance

systems.

• Define API standards, event/publish patterns, authentication, error handling, and retry and replay strategies.
• Lead architecture and design-review governance; approve high-impact changes to the customer domain.
• Translate business and line-of-business requirements into resilient, scalable solution designs.

Data Governance & Data Quality

• Own enterprise customer data quality completeness, accuracy, uniqueness, and timeliness.
• Establish duplicate prevention, matching and merge logic, and preventative validation at the point of entry.
• Lead standardization, enrichment, and cleansing programs across the customer domain.
• Define stewardship and correction workflows for account creation, enrichment, and movement across divisions.

Production Operations & Reliability (Managed Services)

• Set the operational support model, monitoring standards, and service-reliability targets for the CDM platform.
• Oversee production incident management, triage, and restoration for customer data and integration failures.
• Govern publish-queue monitoring diagnose and resolve failed account publications to downstream systems.
• Lead root cause analysis (RCA) and problem management to convert recurring issues into permanent fixes.
• Drive proactive health checks, capacity awareness, and end-to-end stability across the customer data pipelines.

Engineering & Development Leadership

• Provide technical leadership for user stories, production enhancements, and account-level improvements.
• Guide Oracle Fusion customization, integration logic, validation rules, and Groovy-based development.
• Review designs, code, and integration patterns; enforce engineering best practices and standards.
• Support new integrations and evolving line-of-business processes end to end.
• Mentor engineers and support analysts; lead knowledge sharing and technical enablement.

Reconciliation & Cross-System Consistency

• Define the reconciliation strategy across the customer master, CRM, and downstream operational systems.
• Establish reconciliation controls, exception handling, and reporting that protect billing and invoicing accuracy.
• Investigate and resolve cross-system discrepancies and coordinate corrective action across enterprise teams.

Governance, Security & Compliance

• Establish and enforce architecture standards, change governance, and operational controls.
• Ensure compliance with security, audit, and customer-data-privacy requirements across the ecosystem.
• Chair or contribute to architecture review boards and enterprise data-governance forums.

Preferred candidate profile

• Enterprise Architecture certification (TOGAF or equivalent).
• Experience in transportation, logistics, supply chain, freight, or another high-volume, billing-intensive industry.
• Working knowledge of the Salesforce ecosystem as a downstream consumer of the customer master.
• Hands-on Oracle Groovy scripting for Fusion integration and customization logic.
• Cloud platform experience (Microsoft Azure preferred).