Customer Data Governance Analyst

aveva; India; Hybrid; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Gratuity

Medical insurance

Very attractive leave entitlement

Emergency leave days

Childcare support

Education assistance program

Home office set up support (for hybrid

Well-being support

Job summary

AVEVA is seeking a detail-oriented Customer Data Governance Analyst in Bangalore to ensure accuracy and integrity of customer master data across systems. You will manage customer and contact data, account hierarchies, and golden records, collaborating with Sales, Operations, and Technology to improve data quality and support growth.

The role requires hands-on Salesforce experience, data governance knowledge, and strong analytical and stakeholder management skills in a hybrid work environment.

Qualifications

• Bachelor's degree in Business, Information Systems, Data Management, or a related discipline.
• Experience in Customer Master Data Management, Data Governance, or Business Operations.
• Hands-on experience with Salesforce and customer data management processes.
• Strong understanding of account hierarchy management, account consolidation, contact merging, and duplicate prevention methodologies.
• Experience with match and merge processes and maintaining golden records within a master data management environment.
• Strong analytical, problem-solving, and stakeholder management skills with excellent attention to detail.

Responsibilities

• Create, maintain, and govern customer and contact master data in Salesforce and related business systems.
• Manage and maintain account hierarchies to ensure accurate customer relationships and organizational structures.
• Perform account consolidation, contact merge, and customer record maintenance activities in line with governance standards.
• Execute match and merge processes to eliminate duplicate records and establish trusted golden records.
• Conduct data quality reviews, audits, and remediation activities to improve data accuracy, completeness, and consistency.
• Collaborate with Sales, Operations, and other business stakeholders to resolve customer data issues and support business requirements.

Skills

Analytical thinking

Stakeholder management

Attention to detail

Communication skills

Education

Bachelor's degree in Business, Information Systems, Data Management, or related

Tools

Salesforce

Informatica MDM

Informatica Data Quality

Excel

Job description

AVEVA is creating software trusted by over 90% of leading industrial companies.

Job Title: Customer Data Governance Analyst

Location: Bangalore

Employment Type: Full-time, regular, hybrid work arrangement

The job

We are looking for a detail-oriented Customer Data Governance Analyst to join our Customer Data Governance team. This role is responsible for ensuring the accuracy, consistency, and integrity of customer master data across enterprise systems. The successful candidate will have experience managing customer and contact data, maintaining account hierarchies, supporting account consolidation activities, and applying data governance standards to create and maintain trusted golden records. You will partner with Sales, Operations, and Technology teams to drive data quality and support business growth through reliable customer data.

Key responsibilities

• Create, maintain, and govern customer and contact master data in Salesforce and related business systems.
• Manage and maintain account hierarchies to ensure accurate customer relationships and organizational structures.
• Perform account consolidation, contact merge, and customer record maintenance activities in line with governance standards.
• Execute match and merge processes to eliminate duplicate records and establish trusted golden records.
• Conduct data quality reviews, audits, and remediation activities to improve data accuracy, completeness, and consistency.
• Collaborate with Sales, Operations, and other business stakeholders to resolve customer data issues and support business requirements

Essential requirements

• Bachelor's degree in Business, Information Systems, Data Management, or a related discipline.
• Experience in Customer Master Data Management, Data Governance, or Business Operations.
• Hands-on experience with Salesforce and customer data management processes.
• Strong understanding of account hierarchy management, account consolidation, contact merging, and duplicate prevention methodologies.
• Experience with match and merge processes and maintaining golden records within a master data management environment.
• Strong analytical, problem-solving, and stakeholder management skills with excellent attention to detail.

Desired skills

• Experience with Informatica MDM, Informatica Data Quality, or similar master data management tools.
• Understanding of data governance frameworks, data stewardship practices, and data quality controls.
• Ability to analyze data quality trends and identify opportunities for process improvement.
• Strong collaboration and communication skills, demonstrating AVEVA values of Impact, Aspiration, Curiosity, and Trust.
• Proficiency in Microsoft Excel and reporting tools for data analysis and governance reporting.

Commercial at AVEVA

Our Commercial team, comprised of over 2,000 dedicated colleagues, is the backbone of our customer relationships and business growth. From industry experts and solution architects to sales, support, success managers, and business operations, everyone shares a common goal: to deeply understand our customers' needs and deliver tailored solutions.

If you're passionate about driving growth, tackling complex business challenges, and fostering strong customer relationships, you'll find success and fulfilment in our Commercial team.

India Benefits include:

• Gratuity
• Medical and accidental insurance
• Very attractive leave entitlement
• Emergency leave days
• Childcare support
• Maternity, paternity and adoption leaves
• Education assistance program
• Home office set up support (for hybrid roles)
• Well-being support

It's possible we're hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.

Hybrid working

We work in a hybrid way at AVEVA. Most roles are based at a local AVEVA office, with an expectation of being on-site 50% of your working hours to support collaboration and connection. Some positions are fully office-based depending on the nature of the work, and certain roles that support specific customers or markets may be remote. The working arrangement for this position will be confirmed during the hiring process.

Hiring process

AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process.

About AVEVA

AVEVA is a global leader in industrial software with more than 6500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals, and minerals - safely, efficiently, and more sustainably.