Customer Contact Comms Associate-Voice

Accenture services Pvt Ltd; Gurugram District; On-site; INR 300,000 - 540,000; Full time

Job summary

Accenture is hiring a Customer Contact Comms Associate in Gurugram to join our Customer Support operations. You will handle customer queries, manage escalations, and resolve complaints within SLA commitments, while delivering accurate information across channels.

The role emphasizes omnichannel customer communications, teamwork, and the ability to perform under pressure in a fast-paced environment. 1–3 years of experience and graduation are preferred.

Qualifications

• Graduation in any field.
• 1–3 years of relevant experience in customer support.

Responsibilities

• Handle customer queries and resolve escalations.
• Address complaints and ensure resolution within SLA.
• Close faults and complaints within SLA.

Skills

Omnichannel - Customer Communications

Education

Any Graduation

Job description

Skill required: Omnichannel - Customer Communications

Designation: Customer Contact Comms Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

Language - Ability:English(International) - Expert

About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Omnichannel refers to a seamless and integrated customer experience across multiple channels, such as online, in-store, and mobile. It ensures that customers can interact with a brand consistently, regardless of the platform they use. The goal is to enhance customer satisfaction and engagement. Key tasks involve coordinating marketing, sales, and customer service efforts across all channels. Customer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face.

What are we looking for?

• Customer Service
• Customer Service Management
• Customer Satisfaction
• Ability to perform under pressure
• Ability to work well in a team
• Customer Service
• Customer Service Management
• Customer Satisfaction
• Ability to perform under pressure
• Ability to work well in a team Roles and Responsibilities:
• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your expected interactions are within your own team and direct supervisor
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
• The decisions that you make would impact your own work
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
• Please note that this role may require you to work in rotational shifts