Customer Care Representative | Internatioal BPO |

Talent Acquaintance; Pune District; On-site; INR 450,000 - 600,000; Full time

Job summary

Talent Acquaintance in Pune, Maharashtra seeks a technical Customer Support professional to assist customers by phone, email, or chat and to troubleshoot complex issues efficiently.

You will collaborate with cross-functional teams, maintain deep product knowledge, document resolutions, and continually improve customer satisfaction through effective communication. The role demands proactive problem solving and strong prioritization in a fast-paced environment.

Qualifications

• Strong technical skills with knowledge of software applications.
• Excellent communication and problem-solving abilities.
• Ability to work in a fast-paced environment and prioritize tasks.

Responsibilities

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Skills

Technical skills

Software knowledge

Communication skills

Problem-solving

Customer support tools

Collaboration

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Job Requirements

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.