Customer Care Representative | Internatioal BPO |

Talent Acquaintance; Hyderabad; On-site; INR 420,000 - 620,000; Full time

Job summary

Talent Acquaintance in Hyderabad (India) seeks a customer support specialist to provide technical assistance across channels. You will troubleshoot complex technical problems, collaborate with product and engineering teams, and build a solid understanding of the company's products and services.

You will also document issues and resolutions, while continuously aiming to enhance customer satisfaction through effective communication.

Qualifications

• Strong technical knowledge of software applications and systems.
• Excellent written and verbal communication, with a focus on solving customer issues.

Responsibilities

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to implement solutions.
• Develop understanding of products and services.
• Create and maintain documentation of issues and resolutions.
• Improve customer satisfaction through clear communication.

Skills

Technical support

Troubleshooting

Communication

Customer service

Collaboration

Tools

CRM tools

Ticketing system

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Job Requirements

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.